Desktop Solutions Leader
Desktop Solutions Leader
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$ 138200 - 266000
1 Vacancy
Job Description
The opportunity
Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have 430000 people in more than 140 countries all of whom rely on secure technology to be able to do their job every single day. Everything from the laptops we use to the ability to work remotely on our mobile devices and connecting our people and our clients to enabling hundreds of internal tools and external solutions delivered to our clients. Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization.
Your role as a Senior Product Manager Desktop Solutions leader will support the Desktop Experience and Platforms teams objective to deliver best-in-class user experience on all PC Mac Virtual desktop and mobile platforms across EY while driving continuous operational excellence across our portfolio of products and services.
Your key responsibilities
- Driving successful outcomes against Infrastructure and Operations goals such as:
- Guarantee production stability through the establishment of the right metrics for our products and services and adjusting / adding / removing as needed. Maintain a consistent rhythm of the business by understanding business objectives ongoing focus on our customer and driving incident reduction. Continuous review of our vendors to ensure we are getting the best out of our business partners
- Create a culture of continual service improvement by reducing operational costs improving processes maintaining production stability and listening to the voice of the customer.
- Improve DR and resilience by ensuring that we have a robust DR strategy and tested plans in parallel identifying area for improvement such as M365 will help us strengthen our overall resilience.
- Leverage AI and automation and prioritize activities where these technologies can drive efficiencies and cost savings. Push our vendors to offer advanced solutions in this space such as predictive analytics
- Additionally you will
- Be the point of contact and accountable for the quality and delivery of technology offering in the Desktop Experience product catalogue to global key stakeholders
- Manage all financial aspects of the product portfolio including annual budgeting invoice checking and signoff analyse the financial impact of service and support model changes manage risks and opportunities. This includes monthly financial review of centrally managed P&L and advising and consulting local business contacts on service cost and investments.
- Lead a team of skilled product managers technical leads and through our managed contract engineers and operational technicians.
- Direct the metrics on the total cost of ownership (TCO) for the product to show business value.
- Partner with other Product Managers and Enterprise architects within EY Technology to align product roadmaps and service and optimize overall user experience.
- Ensure creation and maintenance of support documentation.
- Lead support and troubleshooting of issues and problems to successful resolution
- Reporting & monitoring performance asset & licence management where applicable
Skills and attributes for success
To qualify for the role you must show approximately 10 years of experience in a comparable product manager role in Technology and leadership experience as well as:
- Have a history of working credibly with senior stakeholders
- Have experience leading motivating and growing technology teams and suppliers
- Adapt personal communication style to the style of others develops rapport and stays calm under pressure or escalating issues using advanced oral and written English communication skills.
- Strong verbal and written skills including strong cross-cultural communication and the ability to draft effective communications
- Empathic listener and persuasive speaker
- Excellent presentation and negotiation skills
- Strong team player and independent self-motivated
Ideally youll also have experience in Mobile and Desktop technologies (Intune SCCM Windows Update for Business Windows Hello for business Windows client Azure Virtual Desktop Windows 365 IOS & Android operating systems and controls desktop packaging technologies Microsoft AppProxy ServiceNow service management solution Hardware Asset Management (HAM) Windows Autopilot Intel/AMD/Qualcomm offerings with large OEMs Nexthink Digital Experience and Mac OS management.
What we look for: A highly self-motivated experienced leader and Product Manager who has a strong desire to build out and mature existing and new products as part of the Desktop Experience team. Someone who enjoys the challenges of working with the business and technology teams to align on strategy and deliver and maintain products that consistently exceed customer and technology team expectation.
- Continuous learning: Youll develop the mindset and skills to navigate whatever comes next.
- Success as defined by you: Well provide the tools and flexibility so you can make a meaningful impact your way.
- Transformative leadership: Well give you the insights coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: Youll be embraced for who you are and empowered to use your voice to help others find theirs.
Employment Type
Full Time
