Manager, IT Engineering
Manager, IT Engineering
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Job Description
About SimpliSafe
Were a high-tech home security company thats passionate about protecting the life youve built and our mission of keeping Every Home Secure. And weve created a culture here that cares just as deeply about the career youre building. Ours is a no-ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We dont just want you to work here. We want you to grow and thrive here.
Why are we hiring
Well were growing and thriving. So we need smart talented and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure.
What Youll Do
SimpliSafes corporate IT Team is crucial in empowering our employees to do their best work. As part of the Information Technology and Global Supply organization (CIOGS) led by our Chief Information and Global Supply Officer we strive to provide a safe and empowering work environment with the technology and support SimpliSafers need to thrive.
Were seeking an IT Manager to lead our IT Engineering team in this role you will:
- Lead and mentor a team of IT team leads and engineers supporting our two Richmond locations and remote employees nationwide.
- Collaborate with IT leadership across all locations to ensure a consistent and excellent IT experience for all SimpliSafers.
- Report to the Senior Manager of IT.
This role is onsite.
While technical proficiency is important this role will have a strong focus on people leadership coaching and ensuring projects and strategies are aligned with business objectives.
Primary responsibilities include:
- Manage the day-to-day functions of the Richmond offices IT help desk team ensuring proper scheduling and staff availability to meet business needs.
- Serve as an escalation point for complex incidents outages or challenging support requests.
- Mentor develop and coach a team of IT professionals fostering a collaborative culture and providing guidance on career paths.
- Ensure technology and process consistency across all SimpliSafe locations in collaboration with other IT managers.
- Understand the diverse needs of end-users and proactively create a positive and supportive IT experience.
- Plan execute and monitor Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs) to drive team growth and success.
- Contribute to the planning and execution of an overall IT strategy for SimpliSafe.
- Lead technology projects and deployments ensuring successful implementation and adoption.
- Maintain strong relationships with external vendors establishing and monitoring Service Level Agreements (SLAs) to meet business requirements.
What Youll Bring
- A Bachelors degree in Computer Science Information Systems or a related field or equivalent practical experience.
- Up to 6 years of experience in IT including at least 3 years in a people management role leading and developing technology teams.
- A strong understanding of IT infrastructure encompassing networks servers cloud technologies and common enterprise applications.
- Proven experience managing IT operations including service desk support incident management and problem resolution.
- Proven experience managing IT projects from start to finish with minimal supervision.
- A passion for providing exceptional customer service and creating positive support experiences for end-users.
- A commitment to fostering a psychologically safe and inclusive team environment where everyone feels supported valued and empowered to do their best work.
- The ability to meet the physical demands of the role which include frequent standing walking and using hands to handle equipment.
Preferred Qualifications
- Experience with macOS and Windows endpoint management including MDM tools like Jamf and Intune.
- Familiarity with workforce identity tools such as Okta and Lumos.
- Proficient with Google Workspace and Microsoft 365 administration.
- Experience with collaboration tools like Zoom Google Meet and Slack.
- Knowledge of Jira Service Desk and Jira for IT service management and project tracking.
- Experience with Confluence for knowledge management and documentation.
- Experience with SaaS tool management and optimization.
- Bonus points: In-depth experience with live event production or collaboration tooling.
What Values Youll Share
- Customer Obsessed - Building deep empathy for our customers putting them at the core of our work and developing strong long-term relationships with them.
- Aim High - Always challenging ourselves and others to raise the bar.
- No Ego - Maintaining a no job too small attitude and an open inclusive and humble style.
- One Team - Taking a highly collaborative approach to achieving success.
- Lift As We Climb - Investing in developing others and helping others around us succeed.
- Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.
What We Offer
- A mission- and values-driven culture and a safe inclusive environment where you can build grow and thrive
- A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families (For more information on our total rewards please click here)
- Free SimpliSafe system and professional monitoring for your home.
- Employee Resource Groups (ERGs) that bring people together give opportunities to network mentor and develop and advocate for change.
We wholeheartedly embrace and actively seek applications from all individuals no matter how they identify. We are committed to cultivating a diverse and inclusive workplace and we believe our work is enriched when we incorporate a multitude of perspectives backgrounds and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process to perform the essential functions of a position or to receive other benefits and privileges of employment please contact .
Required Experience:
Manager
Employment Type
Full Time
