O365 - MESSAGING SERVICES
O365 - MESSAGING SERVICES
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Salary Not Disclosed
1 Vacancy
Job Description
Support day-to-day aspects of the level 2 Support for Microsoft 365 and related services
Ensure to handle the tickets within the Service Levels and maintain the quality of resolution provided
Provide support on Microsoft 365 including
Mail flow Spam Control/Filtering Security and compliance aspects like Auditing Retention Data Loss Prevention
SharePoint Online & OneDrive including permission and access including guess access etc
Microsoft Teams related troubleshooting and support for end users
Hands on knowledge on SharePoint Server Patching deployments etc.
Co-ordinate with other teams appropriately to ensure speedy resolution of issues
Update the knowledge base and documentation of issues and solutions
Manage and Support Office 365 Mailboxes Groups etc
Team and collaboration skills
Vendor Management and coordination
Technical Skills:
Should have min of 3-4 years experience working with a large client using Microsoft 365
Good analyzing and troubleshooting skills
Sound understanding on Identity management and application integration is required.
Work experience in a Hybrid setup would be an added advantage
Process Skills:
Must be open for 24x7 operations
Incident Management Change Management (Planning & Execution)
Handling On - call Escalations
Monitoring and maintaining SLA requirements for the tickets queue and management
Process adherence & Security compliance
KB preparation and review Knowledge sharing & documentation
Root cause analysis / Problem Management
Should have good written and communication skills
Employment Type
Full-time
