Services Analyst
Services Analyst
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Job Description
Job title: Services Analyst
Location:Nottingham Offices (3 days in the office 2 days WFH)
Department:Service Management Office
Salary: 34000 - 36000 per annum
Benefits: Private Healthcare Pension 25 days holiday rising to 30 over 5 years Group Life Insurance Income Protection Gym Discounts Free Fuel Fridays Employee of the Quarter Employee Referral program and many more.
Are you passionate about turning data into actionable insights Do you thrive on improving processes and driving efficiency XMA is looking for aServices Analystto join our dynamic team and help shape the future of service excellence.
Established in the 80s XMA has grown to become one of the top ten largest value-added resellers in the UK. Today were an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector.
We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult define adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home.
Key Responsibilities:
As a Services Analyst youll play a key role in transforming data into business value. Youll:
- Analyse customer contract usage and service performance data.
- Create dashboards reports and visualisations using Power BI and Excel.
- Identify trends bottlenecks and opportunities for service improvement.
- Collaborate with stakeholders to understand analytical needs.
- Support service billing and audit processes.
- Drive continuous improvement across service departments.
Requirements
Essential:
- Proven experience in data analysis.
- Expert skills in Power BI Excel (Advanced) and Microsoft Office (especially PowerPoint)
- Excellent attention to detail and communication skills.
- Ability to work independently and as part of a team.
We believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives leverage their strengths and act authentically. We know that diverse teams are strong teams and welcome those from all backgrounds and varying experiences.
We proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race colour religion national origin age sex sexual orientation gender identity physical or mental disability protected veteran or military status or any other status protected by applicable law
We are registered Disability Confident Employer (Level 2) and as such we will ensure that individuals who have a disability are provided reasonable accommodation to enable full participation in the job application and interview process.
If you have any such requirements please do not hesitate to contact us on our email which is we will be happy to action your requests.
Alternative job titles: Power BI Analyst Visualisation Analyst Data Analyst Business Intelligence Analyst
Required Experience:
IC
Employment Type
Full-Time
