Technical Assistant - Backend Operations & Client Support
Technical Assistant - Backend Operations & Client Support
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Job Description
This is a remote position.
Our client is a coaching company committed to helping women in Pharma and Biotech advance their careers on their own terms without burnout or compromise. Through coaching programs workshops and impactful content they empower high-achieving women to confidently navigate leadership career transitions and self-advocacy in male-dominated highly regulated industries.
They are deeply committed to equity inclusion and supporting women in creating success that feels both meaningful and sustainable.
Responsibilities
Tech & Systems
Migrate content and programs from Mighty Networks to Go High Level and maintain/refine Go High Level regularly
Set up and schedule email campaigns workflows and automations in Go High Level and/or Kit
Maintain and update Airtable databases (e.g. content calendars client tracking workflows)
Manage automation tools such as Zapier and Go High Level
Assist with documenting and streamlining systems and tools
Client Experience & Support
Manage onboarding and offboarding workflows for coaching programs
Provide email-based customer service managing the team inbox
Offer basic tech support for client access scheduling and platform navigation
Provide behind-the-scenes Zoom support for live events (e.g. coaching calls webinars)
Respond to client inquiries with warmth clarity and professionalism
Calendar & Scheduling
Manage the CEO s calendar including client sessions and internal meetings
Schedule and reschedule appointments efficiently and accurately
Coordinate across time zones and manage a dynamic schedule
Operations & SOPs
Write maintain and update Standard Operating Procedures (SOPs)
Proactively identify and implement process improvements
Organize backend resources including files links templates and team materials
Requirements:
Are fluent in Go High Level Airtable Google Workspace and Zoom
Have experience with online coaching or course-based businesses
Write clearly speak confidently and enjoy creating order out of chaos
Pay close attention to detail deadlines and documentation
Take initiative and solve problems proactively
Value equity inclusivity and clear communication
Thrive in a remote flexible and collaborative environment
Preferred (Bonus) Qualifications:
Have experience with course platforms (e.g. Mighty Networks Kajabi)
Are familiar with project management tools (e.g. ClickUp)
Understand the coaching industry career development or personal branding
Have experience editing basic graphics or videos (e.g. Canva Loom)
Independent Contractor Perks
Permanent work-from-home
Immediate hiring
Steady freelance opportunity
Requirements: Are fluent in Go High Level, Airtable, Google Workspace, and Zoom Have experience with online coaching or course-based businesses Write clearly, speak confidently, and enjoy creating order out of chaos Pay close attention to detail, deadlines, and documentation Take initiative and solve problems proactively Value equity, inclusivity, and clear communication Thrive in a remote, flexible, and collaborative environment Preferred (Bonus) Qualifications: Have experience with course platforms (e.g., Mighty Networks, Kajabi) Are familiar with project management tools (e.g., ClickUp) Understand the coaching industry, career development, or personal branding Have experience editing basic graphics or videos (e.g., Canva, Loom)
Education
N/A
Employment Type
Full Time
