Client Support Representative
Client Support Representative
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1 Vacancy
Job Description
As a leading financial services and healthcare technology company based on revenue SS&C is headquartered in Windsor Connecticut and has 27000 employees in 35 countries. Some 20000 financial services and healthcare organizations from the worlds largest companies to small and mid-market firms rely on SS&C for expertise scale and technology.
Job Description
Product Representative
Location: Jacksonville FL Hybrid (6 days/month)
Get To Know The Team:
Are you looking for a place that perfectly blends financial services and technology Do you enjoy problem-solving At SS&C Advent Client Support we help make our clients successful by solving their technical challenges and by guiding the use of our various software and services offerings.
Does the prospect of joining a company voted the Best Place to Work in Jacksonville excite you Do you want a career and not just a job Then you should talk to us.
*CS Reps go through a training program for up to 8 weeks with a variety of checkpoints built in.
Passing exams and final certification as well as proving your ability to perform the job throughout this process is to stay employed at SS&C Advent. Will you accept this challenge
What well provide:
Excellent training based on 30 years of industry experience.
Well-defined career paths.
Access to technology such as SQL UNIX and Linux.
A teamwork-based culture.
Issues (low-volume high-complexity) and assignments that will challenge you daily.
An environment where you will work directly with clients team members implementation consultants and resources across our global office locations to achieve desired results.
What You Will Get To Do:
As a Product Representative for the Client Services (CS) Group you will provide great service to Advent Softwares clients by resolving technical and product functionality inquiries via phone web and e-mail to ensure the successful use of our solutions and a high level of customer satisfaction.
What You Will Bring:
Strong customer focus and ability to manage and exceed clients expectations for support.
Excellent interpersonal skills and ability to work well within a team environment.
Superior troubleshooting and analysis/ resolution skills.
Proven aptitude to learn complex technical and theoretical information quickly.
Ability to prioritize and manage multiple complex issues and adapt to different challenges and changing priorities.
Excellent written and verbal communication skills in English with a strong attention to detail.
Ability to understand and convey client business requirements to senior-level resources for escalation.
Working knowledge of MS Windows MS Office system architecture and environments.
Flexibility to support market hours.
Occasional weekend on-call availability needed to satisfy Advents 24x7 Global support model
A Bachelors Degree.
Advantageous and preferred:
A degree in MIS computer science economics or finance.
1-2 years of work experience in financial services or accounting
Experience with Advent Geneva/APX or another portfolio accounting application.
Thank you for your interest in SS&C! To further explore this opportunity please apply through our careers page on the corporate website at explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or fee-based recruitment services.
SS&C offers excellent benefits including health dental 401k plan tuition and professional development reimbursement plan.SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race color religious creed gender age marital status sexual orientation national origin disability veteran status or any other classification protected by applicable discrimination laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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