IT Support Assistant (Temp)
IT Support Assistant (Temp)
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Job Description
To be fully considered for this position all candidates at the time of submission must provide the following documents:
- A complete and accurate GSU application
- Resume
IT Support Assistant (Temp)
Learning Environment Services
Perimeter College Newton Campus
Georgia State University
The Center for Excellence in Teaching Learning and Online Education (CETLOE) advances the scholarship and practice of exemplary instruction at Georgia State University.
Center for Excellence in Teaching Learning and Online Education at Georgia State University is seeking to hire a part-time IT Support Assistant (Temp) to provide support technical support to Learning Environment Services.
WHAT MAKES GSU A GREAT PLACE
- Flexible work environment.
- A knowledge-sharing organization that works collaboratively with diverse partners.
- Professional development opportunity and mentorship.
- A rapidly growing center within an academic setting.
WHAT WILL YOU DO:
The position is responsible for assisting other specialists in delivering timely troubleshooting and technical assistance for classroom technology to ensure minimal instructional disruptions. This role provides on-demand in-person support to faculty and students for classroom technology resources and academic assistance. Some moderate to heavy lifting may be required. Flexible evening hours may be required. Occasional travel to satellite campus.
DUTIES AND RESPONSIBILITIES INCLUDE:
- Support resolution of Help Tickets for technology requests or incident reports.
- Direct student employee support of IT/AV enabled spaces.
- Perform other related duties as assigned.
Minimum Requirements:
- Bachelors degree and two years of technology related experience in an academic setting; or a combination of education and experience.
Preferred Requirements:
- Experience with troubleshooting AV Equipment
- Knowledge of PC Mac and Mobile hardware and systems
- Excellent work ethic
- Proven customer service skills
- Communication and interpersonal skills
- Technical skills
- Effective planning
- Organizational skills
- Efficiency in Microsoft Office Suite
Employment Type
Temp
