Intermediate Technical Support Specialist
Intermediate Technical Support Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Required Attachments
Documents required for this position are listed under the Required Attachments section of this job listing. You will be required to upload and attach these documents in the application process.
Responsible for providing technical support to departmental network and computer operations by troubleshooting and resolving issues with IT systems when they arise
Duties:
- Configures hardware installations and system applications. Installs all computer hardware and associate equipment and all software packages
- Performs diagnostic testing and troubleshooting. Resolves IT issues in a timely manner
- Communicates with employees to discuss problems
- Assists employees through the process of fixing software e-mail web and other application issues
- Prioritizes workload to ensure the most critical issues are resolved first
- Documents common support procedures that employees can follow
- May provide support remotely
- Ensures optimal performance of the system by working with external software and hardware consultants and manufacturer representatives
- Performs various duties as needed to successfully fulfill the function of the position
Required Education: Bachelors degreeAND:
- 36 months experience as IT Help Desk Client Support or related field
Equivalency/Substitution: Will accept 48 months related experience in lieu of the Bachelors degree for a total of 84 months related experience.
Skills:
- Knowledge of different applications and systems
- Ability to diagnosis and solve IT problems
- Knowledge of remote desktop applications.
- Strong analytical and problem-solving skills.
- Ability to communicate verbally and in writing.
- Excellent interpersonal skills.
Working Conditions:
- Physical:
- Sits for prolonged periods of time.
- Use of computer.
- Manual dexterity.
- Communicate effectively and listens.
- Environmental:
- Standard Office Environment.
Why You Belong at the University of Oklahoma:The University of Oklahoma values our communitys unique talents perspectives and experiences. At OU we aspire to harness our innovation creativity and collaboration for the advancement of people everywhere. You Belong Here!
Equal Employment Opportunity Statement:The University in compliance with all applicable federal and state laws and regulations does not discriminate on the basis of race color national origin sex sexual orientation marital status genetic information gender identity/expression (consistent with applicable law) age (40 or older) religion disability political beliefs or status as a veteran in any of its policies practice.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
