Client Relationship Manager
Client Relationship Manager
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Job Description
Job Description
We are seeking a Client Relationship Manager to join our growing team in Boston MA. This role is essential in maintaining strong client partnerships ensuring satisfaction and identifying growth opportunities. The ideal candidate will have a passion for customer success and a proactive mindset for solving challenges.
Responsibilities
Act as the primary point of contact for assigned clients
Develop and maintain long-term trusted relationships with client stakeholders
Understand client needs and provide tailored solutions to meet their objectives
Coordinate with internal departments to ensure seamless delivery of services
Monitor client satisfaction and implement improvements based on feedback
Identify upsell and cross-sell opportunities to grow existing accounts
Prepare and present regular performance reports and strategic updates
Handle client concerns or escalations professionally and effectively
Qualifications :
Qualifications
Bachelors degree in Business Marketing Communications or related field
2 years of experience in account management or client-facing roles
Exceptional interpersonal and communication skills
Proven ability to manage multiple client accounts and meet deadlines
Strong problem-solving abilities and attention to detail
Proficiency in CRM systems and Microsoft Office Suite
Ability to work independently and as part of a team
Additional Information :
Benefits
Competitive salary: $64000 - $69000 annually
Professional development and growth opportunities
Comprehensive health dental and vision insurance
Paid time off and holidays
Retirement plan options
Collaborative and supportive work environment
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
