Client Referral Specialist
Client Referral Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Purpose: The Client Referral Specialist plays a crucial role in enhancing the process of client evaluations following Lingraphicas At-Home Trial. This role involves coordinating with Speech-Language Pathologists (SLPs) physicians and clients in preparation for AAC evaluations.
Essential Duties & Responsibilities:
- Actively seek out and establish connections with qualified SLPs to participate in the evaluation of clients who have completed an At-Home Trial.
- Clearly articulate the At Home Trial process to SLPs and companies and schedule necessary training sessions to prepare them for receiving referrals and conducting evaluations.
- Manage and confirm SLP availability and arrangements for clients who will be working with an SLP during their evaluation process.
- Facilitate and coordinate clinical discussions between the Clinical Technology Consultant (CTC) and SLPs to ensure smooth and effective communication.
- Develop and nurture long-term professional relationships with SLPs including scheduling ongoing training and support to foster continuous collaboration.
- Oversee and ensure that SLPs are well-prepared for evaluations including understanding device functionalities trial stipulations and insurance requirements for recommendations.
- Prepare and distribute (email or fax) speech therapy referral packets to speech therapy clinics and practices ensuring timely processing.
- Assist in scheduling and rescheduling speech therapy evaluations with external providers and clients as needed.
- Send training notes related to AAC devices to SLPs and respond to any questions they may have regarding the trial process client details device equipment and training requirements.
- Coordinate SLP loaner equipment including requesting shipment routine device check-ins and recall.
- Collect and verify client forms to ensure all paperwork is complete and correct in preparation for the evaluation stage.
Other Duties and Responsibilities
- Ensure documentation of all customer interactions within the companyCRM
- Utilize HubSpot reports to monitor data trends and provide process and communication recommendations based on the data
- Report weekly metrics that support individual and team goals
- Collaborate with internal department teams and cross-functional teams throughout the process to ensure seamless service delivery and coordination
- Participate in weekly team meetings to identify best practices andcontribute to ongoing development of processes in the consumer channel
Qualifications :
Knowledge Skills & Abilities
- Proven experience in a role involving coordination and relationship management preferably in a clinical or healthcare setting
- Strong understanding of speech therapy practices and evaluation processes
- Excellent communication and interpersonal skills to effectively engage with SLPs and other stakeholders
- Excellent phone demeanor strong written and verbal skills
- Familiarity with AAC devices and their functionalities preferred
- Basic understanding of insurance policies and benefits preferred
- Proficiency with HubSpot Microsoft Excel/Word Slack preferred
Education & Experience
- Associates degreepreferred
- 1-3 years of patient navigation / patient advocacyexperience within the health care industry
Additional Information :
Work Environment & Physical Demands
The Client Referral Specialist works remotely from their home and is expected to maintain a safe productive work environment with secure internet ability to operate a computerwith or without reasonable accommodation is required.
Travel
Travel is required for the annual company meeting and team off-site within the continental United States approximately twice per year.
Accommodations
To perform this job successfully an individual must be able to perform each essential duty and physical demand satisfactorily. The requirements listed above are representative of the knowledge skills and/or abilities and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lingraphica and Pay Transparency
At Lingraphica we are committed to fair and equitable compensation practices. The starting salary range for this position is $50000 and $53000 per year. Placement in the starting pay is based on factors such as experience skills education and internal equity. We regularly review our compensation structures to ensure they align with industry standards promote fairness and support career addition to competitive base pay we offer a comprehensive benefits package and a commitment to fostering an inclusive and supportive workplace. We encourage open conversations about compensation and are dedicated to maintaining transparency throughout the hiring process.
- Paid Time Off (sick personal and vacation)
- Paid Company Holidays
- 401(k) Retirement Plan and Contribution
- Medical/Dental/Vision benefits with FSA HSA & Dependent care options
- Employer Paid Life Insurance
- Voluntary benefits such as Short- and Long-Term Disability Critical Illness Hospital Indemnity and AD & D insurance
- Stipends for health and wellness home office setup and professional development
- Paid Family Leave
- Annual bonus program
- Annual merit increases
- Year-Round Flex Fridays
- Discounts on travel entertainment home/pet/car insurance
To learn more about Lingraphica visit: ! To learn more about our benefits offerings click here!
This Organization Participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Este empleador participa en E-Verify y proporcionar al gobierno federal la informacin de su Formulario I-9 para confirmar que usted est autorizado para trabajar en los EE. UU.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
