Customer Success Manager
Customer Success Manager
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Job Description
We build. We create impact.
Full-time permanent position based in Torri Bianche 1 Torre Sequoia Vimercate Milan Italy with 2 remote working days per week.
As part of the Customer Success team youll be responsible for the end-to-end client relationship in the Italian market - starting from the deployment phase through to onboarding service delivery retention and commercial development.
You will manage a portfolio of key retail clients using our IoT solutions (in-store electronic labels cameras) and SaaS platform (Cloud). This includes 3 strategic accounts where a high level of engagement and trust is required. Your missions will include:
- Build and maintain strong trust-based relationships with your clients through regular touchpoints and in-depth understanding of their business needs from deployment to renewal.
- Lead onboarding and early adoption: structure first use cases train client teams and ensure the solution goes live smoothly.
- Drive client satisfaction and retention by ensuring the solutions delivered meet expected business outcomes.
- Monitor service performance and ensure contractual commitments (SLAs support maintenance) are met in collaboration with internal teams.
- Coordinate internal and external stakeholders (support project managers product sales experts)
- Identify and qualify expansion opportunities: Cloud migration new store coverage feature adoption.
- Collaborate with Key Account Managers (KAMs) on upsell and renewal opportunities and progressively take part in renewal strategy and execution.
Qualifications :
Qualifications were looking for.
- 3 to 6 years of experience in B2B account management roles (Customer Success Manager or similar).
- Fluent/native Italian is mandatory daily client interactions are in Italian.
- Fluent English the manager and the hiring team dont speak italian
- Strong interpersonal skills client-first mindset and the desire to build meaningful long-lasting relationships.
- Proactive and commercially aware with an interest in technology and a consultative approach.
- Previous experience in retail or with connected hardware / IoT solutions is a strong plus.
Additional Information :
We innovate. We help communities thrive.
VusionGroup has an international presence in 19 joining us youll be part of a globally distributed team of intellectually curious committed and collaborative co-workers.
The work is fast paced challenging and ambitious. Here you will feel valued for your contributions as we reinvent modern commercetogether.
We feel supported. You will too.
VusionGroup is a place where people feel safe happy and respected. We offer programs and benefits to support you in whatever comes next in your life including:
Pay: Competitive pay shareholder equity and benefits
Schedule: A flexible hybrid work schedule
Career Growth: E-learning opportunities and workshops and global mobility potential
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Employment Type :
Full-time
Employment Type
Full-time
