Customer Success Manager/ Representative
Customer Success Manager/ Representative
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Salary Not Disclosed
1 Vacancy
Job Description
We are looking for an experienced Customer Success Manager to join SGS DIGICOMPLY in North America to lead our clients onboardings project implementations and renewals. Youll play a key role in completing the pre and post-sales lifecycle for SGS DIGICOMPLYs portfolio of customers serving as an advocate for each customer and accelerating the expansion of SGS DIGICOMPLY within each account.
Job responsibilities:
- Provide customer and account management support (answering tickets) in a technical setting
- Use product expertise and industry knowledge to engage with a diverse range of customers
- Serve as the trusted point of contact for SGS DIGICOMPLYS customers throughout the lifecycle beginning from the point of sale and extending through on-boarding business reviews project success and renewals.
- Ability to understand customer requirements and feed those to the Sales and Product teams to deepen penetration of the SGS DIGICOMPLY solution within the customer environment
- Maintain great technical knowledge of the SGS DIGICOMPLY product and guide our clients through the most relevant features and functionalities for their specific business needs
- Collaborate with the Account executives Support and software development to ensure a smooth transition of ongoing client management
Qualifications :
- 3-4 years of Customer Success experience in a SaaS company / Regulatory consulting
- Strong analytical and technical skills (Regulatory and food safety knowledge) with an attention to detail
- Excellent communication skills: utilized with our clients as well as delivering effective feedback to your peers and management.
- Accustomed to working effectively both independently and as a team player in a fast-paced start-up environment with members located across the world
- Strong leadership skills
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
