Customer Success Executive

As a Customer Success Executive at NIQ Kenya you will serve as a key strategic partner between NIQ and our clients. Youll combine data insights and tools to help clients make better decisions faster. You will manage research projects end-to-end deliver analysis create strategic client deliverables and support business growth through impactful client service.

This role is dynamic and client-facing requiring strong analytical skills attention to detail and a deep understanding of consumer and market data.

Key Responsibilities

Client Relationship & Engagement

- Act as the clients main point of contact managing multiple queries and projects.

- Attend and lead client meetings and presentations (virtual or in-person).

- Drive client value through effective use of NIQ services and data platforms.

- Partner with senior team members to support strategic accounts.

- Drive NPS (Net Promoter Score) client satisfaction and retention.

Research & Project Management

- Develop research instruments (questionnaires discussion guides etc.).

- Coordinate research projects from planning to execution to reporting.

- Work with internal teams such as the Global Report Center Team to ensure quality delivery.

- Ensure outputs are client-ready insightful and aligned to business objectives.

Data Analysis & Insight Delivery

- Compile clean analyze and interpret consumer and sales data.

- Summarize insights in charts tables and graphs with minimal supervision.

- Create and refresh cyclical reports flagging trends and business opportunities.

- Identify inconsistencies or data errors and provide resolutions.

- Deliver insight-driven stories using techniques like SCQA.

Consultative & Strategic Thinking

- Draft reports and presentations (issue-based or category-wide).

- Build compelling narratives finalize recommendations and guide client decision-making.

- Provide feedback on internal processes to better serve client needs.

- Support cross-market collaboration when serving regional or multi-country clients.

About You The Ideal Candidate

- Highly motivated self-directed and proactive.

- Excited about analytics tech and innovation.

- Comfortable managing multiple deadlines while maintaining a client-first mindset.

- Curious solutions-oriented and not afraid to challenge the status quo constructively.

- Obsessed with precision accuracy and impact.

Qualifications

- Bachelors degree in Marketing Statistics Business Economics Mathematics or related fields.

- 1-2 years of experience in Market Research or Client Service roles.

- Strong numerical and analytical skills; confident working with large datasets.

- Excellent communication and data visualization skills.

- Client service mindset with knowledge of brand category and growth strategy.

- Proficient in Microsoft Excel PowerPoint; knowledge of Power BI or Tableau is an advantage.

- Business acumen and understanding of market dynamics.

- Fluent in written and spoken English.

- Comfortable in digital-enabled and agile environments.

#LI-AK8

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:  Work :

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