IT Helpdesk Support Officer - Level 1/2
IT Helpdesk Support Officer - Level 1/2
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Job Description
We are seeking an IT Helpdesk Support Officer with 5 years experience to join our national team on a 6-month contract. For the right candidate this opportunity could transition into a full-time permanent role. Reporting to the IT Manager you will provide centralised support and service to the business your primary impact will be in the assisting with the integration into our parent company Egis. You will also assist in managing incidents and service requests through to resolution escalation and closure communication.
You will be responsible for
- Providing first and second-level technical support to end users (in person phone or remote offices).
- Troubleshooting hardware and software issues across desktops laptops printers and mobile devices.
- Managing and resolve incidents and service requests.
- Setting up configuring and deploying user devices
- Assisting with onboarding/offboarding of staff (accounts access device setup).
- Documenting solutions procedures and common issues to build internal IT knowledge base.
- Participating in knowledge transfer from the managed service provider.
- Maintaining asset inventory and assist with IT procurement logistics.
- Supporting office moves and technical setup of workspaces and meeting rooms.
- Escalating complex issues to internal senior IT or third parties vendors where required.
Qualifications :
Ideally you will have 5 years of experience in a similar role within a professional services or consultancy addition you will also have:
- Relevant tertiary qualifications in IT Diploma or vendor-specific certifications
- Relevant work rights to live and work with no restrictions in Australia
- Demonstrated experience providing level 1 and 2 IT support within a medium-to-large business
- Experience supporting a business transitioning through a merge and acquisition highly desirable
- Strong written and verbal communication skills to work with stakeholders at all levels
- Excellent customer service skills with a customer first mindset
- Proactive approach to problem solving
The Benefits
- Flexible working arrangements including remote working options and full-time or part-time working hours.
- Competitive remuneration
- A structured learning and development framework to align with career progression goals and dedicated individual training / conference allowances.
- Support structures like our Employee Assistance Program professional mentoring and buddy program for new starters.
- Opportunities to work on special interest projects.
- Opportunities to work across government private and resource sectors.
- Opportunities to travel for work across multiple offices.
- Great cultural environment where teamwork and camaraderie are promoted and valued.
- Supportive leadership based on openness.
Additional Information :
Please let us know of your flexibility requirements.
Egis is committed to creating an inclusive creative culture that embraces diversity and flexibility. If you are looking for a new challenge want to participate growth of a successful business and join a passionate and entrepreneurial team then dont wait apply now!
Engeny does not accept unsolicited applications from recruitment agencies and is not responsible for any related fees.
Remote Work :
No
Employment Type :
Casual
Employment Type
Casual
