Senior Linux System Admin - Federal

Please Note:  This position will include supporting our US Federal customers.

This position requires passing a ServiceNow background screening USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening.  Due to Federal requirements only US citizens US naturalized citizens or US Permanent Residents holding a green card will be considered.

We are currently seeking a Senior Linux System Admin to support our on-premises customers. As a key member of the Cloud Ops engineering team you will be responsible for supporting infrastructure-related needs for our on-premise customers to build/manage their environment to run ServiceNow products.

What you get to do in this role:

• Contribute to Configuration Management and Infrastructure as Code for ServiceNows global private cloud.
• Develop tools in Python bash and JavaScript to replace manual work and improve customer maintenance experience.
• Drive enhancements and bugfixes for large scale automation projects such as patching provisioning and kickstart domains.
• Design and implement procedure to accomplish maintenances where automation and tooling cannot; drive resolution of root causes with internal team members.
• Prepare new ServiceNow products and services for production readiness with design review feedback to engineering teams training and testing.
• Use broad knowledge and experience of systems administration and networking principles to proactively prevent and address incidents while constantly improving documentation.
• Participate in escalations and Root Cause Analysis of issues in both US Federal and global Commercial infrastructures.
• Troubleshoot database backup and restore failures as well as perform database migrations.
• Support operation of a wide variety of infrastructure services including Machine Learning and Prediction Cloudera Big Data clusters Kafka and RabbitMQ messaging database encryption E-Mail infrastructure at scale DNS Puppet Elasticsearch F5 BigIP and more.

Qualifications :

To be successful in this role you have:

The candidate should have a strong background in systems architecture and engineering an understanding of the components of software infrastructure including hardware platforms OS virtualization application database web and application servers. Prior experience in software development/engineering release management/develops and managing large-scale server infrastructure is highly desirable. Strong Linux expertise is a must.  Other requirements:

• 4 years experience building and maintaining Linux-based systems
• 4 years experience working on one (or more) Relational Database technologies: Postgres MySQL MariaDB Oracle
• Strong problem-solving leadership time management and critical thinking skills.
• Investigate and discover on your own being self-motivated and accountable.
• Strong experience with database/system performance analysis capacity sizing and optimization
• An in-depth understanding of the technology associated with operating a service or platform in the public or private cloud including data centers systems networks web applications and relational databases.
• Familiarity with networking and storage concepts such as routing IP networking DNS load-balancers block and file storage etc.
• Is comfortable designing authoring testing and debugging code in popular systems languages: Bash  Python Ruby Perl.
• Solid understanding of database replication/high availability storage engines system performance and benchmarking performance analysis and capacity management
• Familiarity with virtualization and cloud infrastructure technologies.
• Candidate must have excellent communication skills and work well in a collaborative team environment. A CS/EE degree with 6 years of proven related experience is required.

GCS-23

For positions in California (outside of the Bay Area) we offer a base pay of $123300 - $209700  plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located and is subject to change based on work location. For individuals who will be working in the Bay Area there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

Additional Information :

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law.

At ServiceNow we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying you may contact us at  for assistance.

For positions requiring access to technical data subject to export control regulations including Export Administration Regulations (EAR) ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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