IT Customer Service Manager

Customer Service Manager

Alexandria VA

Who are we

Dynamic Integrated Services (DIS) is a proud Service-Disabled Veteran-Owned Small Business based in the Washington D.C. Metropolitan area providing management consulting services to federal agencies and organizations supporting the public sector. DIS offers exceptional client services in the areas of Strategic Communications and Integrated Marketing (SCIM) Information Technology (IT) and Enterprise Optimization (EO).

Most Importantly!

At DIS we are team oriented continuous learners hard-working creative thinkers and most of all kind people. We are a different kind of company with a truly unique culture we celebrate diversity in all forms; one that values our employees and shares a mutual devotion for serving our clients with the highest forms of integrity.

DIS is currently seeking a Customer Service Manager to join our IT functional area.

What does a DIS Team Member look like

• You should be an ambitious and convergent thinker with a passion for solving complex problems.
• You bring continuous exceptional value as an action-oriented team player.
• You have a strong aptitude in direct and management of top level high visibility efforts involving strategic business planning continuous improvement issues and/or program integration.
• You are zealous and have commitment to provide superior service poised under pressure and have an optimistic attitude!
• If this sounds like you then we would love to meet you!

Essential Duties

The Customer Service Manager will be responsible for directing all financial management and administrative activities such as budgeting manpower and resource planning and financial reporting. They will perform complex evaluations of existing procedures processes techniques models and/or systems related to management problems or contractual issues which would require a report and recommend solutions. Develop work breakdown structures prepare charts tables graphs and diagrams to assist in analyzing problems. Provides phone and in-person support to users in the areas of Unified Communications. Serves as the initial point of contact for troubleshooting unified communications applications IP Phones TelePresence and collaboration applications. Provides complex end-user configuration and deletion as well as other third-party products that interface with the unified system.

Provides daily supervision and direction to staff.

Required Experience and Qualifications:

• Bachelors Degree and 5 or more years experience as a customer service manager managing network engineers/help desk technicians.
• 10 or more years of experience in lieu of a degree
• Experience/in-depth knowledge of Cisco technology environments
• Direct management experience managing a team of 5 or more team members
• ITIL Certification Preferred

Physical and Cognitive Requirements

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Physical

• Frequently required to sit and work at a desk/computer for extended periods of time of up to 8 hours a day.
• While performing the responsibilities of the job the employee is required to talk and hear.
• Must be able to have repetitive wrist/hand/finger movement to work on computer and/or related office equipment.
• Vision abilities required by this job include close vision.

Cognitive

• Ability to learn new tasks.
• Ability to maintain focus and complete tasks independently.
• Ability to remember processes.
• Ability to complete tasks in situations that have a speed or productivity quota.

Salary is commensurate with experience.

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*Dynamic Integrated Services is an Equal Opportunity Employer which is committed to a diverse workforce and considers applicants for all positions without regard to race color creed religion ancestry national origin age gender/sex marital status sexual orientation physical or mental disability military/veteran status citizenship status the basis of genetic information or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment may request such accommodation(s) by contacting DIS Recruiting.

--*Dynamic Integrated Services participates in E-Verify and if hired will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.