Italian E-Commerce Customer Support in Lisbon - 2000 Euros Welcome Bonus
Italian E-Commerce Customer Support in Lisbon - 2000 Euros Welcome Bonus
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Launch Your Journey in E-Commerce Support!
Step into a dynamic collaborative environment where empathy meets accuracy in every digital customer interaction. If youre proactive attentive to detail and committed to delivering top-tier service this non-call-based support role is your ideal opportunity to shine.
Role Overview:
As an E-Commerce Customer Support youll be a vital touchpoint for users of a leading global e-commerce platform. Your mission is to ensure smooth positive experiences by managing customer interactions and resolving a wide array of support requests.
Key Responsibilities:
- Respond to customer inquiries with professionalism and warmth primarily through digital channels
-
Resolve issues for buyers sellers and creators including tracking orders handling refunds and navigating platform tools
-
Guide users through platform features like cancellations returns and account updates
-
Work cross-functionally with internal teams to deliver timely and accurate support solutions
-
Escalate challenging or sensitive issues appropriately and efficiently
-
Consistently meet quality benchmarks and turnaround expectations
-
Offer clear solution-focused guidance to enhance the customer journey
-
Stay current on platform policies feature updates and e-commerce best practices
Requirements:
- Fluent in Italian (C2 level)
- Fluent in English (B2 level)
- EU Citizenship or Portuguese Residency Card
- 0-1 year of experience in customer support
- Strong leadership analytical and communication skills
- Eagerness to learn and grow
Why Join Us:
- Attractive Salary: Competitive compensation that values your skills
- Performance Bonus: Recognizing your achievements
- Meal Allowance: Covering your daily meals
- Transportation Support: Assisting with commuting costs
- Health & Life Insurance: Comprehensive protection for your well-being
- Relocation Package: Assistance to make your move smooth and stress-free
Onsite Work: Engage and grow in a collaborative office environment
Ready to take the next step Apply today and be part of a team that values innovation and excellence!
Employment Type
Full Time
