Call Center Team Lead - Travel
Call Center Team Lead - Travel
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Salary Not Disclosed
1 Vacancy
Job Description
Position: Team Lead - Travel (Collections) QC Onsite
Start Date: ASAP
Support Type: Voice Support
Work Arrangement: Onsite
Account Type: Travel Collections Outbound
Site Location: QC Manila
Shift Schedule & Rest Days: US Business Hours
Educational Requirements:
- College Graduate or
- At least undergraduate with 2nd-year completed
Work Experience:
- At least 2 years of team lead experience with a minimum of 1 year in collections supervision (experience in financial banking telecommunications healthcare etc.)
Responsibilities:
- Team Management: Supervising team members tracking performance and ensuring tasks are completed efficiently and effectively.
- Communication: Promoting clear and open communication within the team and with other stakeholders including updates on progress expectations and policy changes.
- Task Delegation & Coordination: Assigning tasks based on individual strengths and workload coordinating activities and setting deadlines.
- Coaching & Development: Offering guidance providing feedback and conducting training to help team members enhance their skills and reach their potential.
- Conflict Resolution: Addressing and resolving conflicts within the team to maintain a positive and productive work environment.
Employment Type
Full Time
