Customer Relations Agent

We are Veriu Group (pronounced Very You)!

Our brands come from humble beginnings and a passion for connecting travellers to the local authenticity of a aim to bring people together in new ways to create lifelong travel memories that cant be found in a guidebook and to help people discover the true experience of a place.

Through our brandsPunthill Apartment Hotels and Veriu Hotels & Suites we operate 25 hotels across Australia and have over35 years of brand ambitious plan to operate 80 hotels by 2030 becomes closer this year with numerous new hotel openings across the country and this meanswere well on our way to achieving our mission of becoming the largest Australian-owned apartment hotel operator.

Our people are incredible because theyre empowered to be themselves. Were not about hierarchy or rigid structure. Instead we create an environment where people can make decisions feel supported and access unlimited opportunities for growth. Our values ofRelationship-Focused Integrity Personal Growth & Ownership Mindset guide our actions and decisions and are what our diverse culture is all about.

Now is the perfect time for like-minded people to join our expansion youre looking for a meaningful role that can make a serious impact within a culture that allows you to be truly you youve found us and we cant wait to hear from you!

To learn more about us visit our website! orhttps:// to Veriu Group

Our Corporate Office is located on Queens Road in Melbourne. Here you will find a group of dedicated and enthusiastic individuals who together create a fun environment that allows opinions to be heard and people to have the freedom to truly make a believe strongly in our flat structure which allows people to grow their knowledge and skills to become the best version of our corproate office were:

• A modern &completely open plan office with smart casual dress code
• A small team of about 35 peopleacross Customer Relations and Sales Revenue Marketing People & Culture Property & Leasing and Finance
• Walking distanceto public transport (train/tram) close to public car parks and have free & secure bike/scooter storage
• A team that doesnt believe in corporate politics and valuesbalancing work with life
• Working hard as a passionate collective of people to achieve our common goal of growth

Responsibilities

This is an excellent chance for an energetic and ambitious individual with an eye for growth team orientation love for sales and a passion for hotels to join an equally motivated team!

Key role responsibilities:

• Proactive capture and conversion ofinbound phone and email enquires for all hotels in our network
• Delivery of a high standard of personalised and genuine service in all interactions to facilitate long-term relationships
• Timely and effective communication of proposals that are based on an intimate understanding of the clients needs
• Compassionate handling of complaints and timely escalation to relevant hotels or team
• Use of clear detailed and collaborative communication to hotel key stakeholders to ensure delivery of expected experience and requirements
• Seamless introduction and handover of accounts as required
• Achievement of individual and team KPIs
• Representation of the Veriu Values and culture

Benefits

Youll be someone looking for a long-term career with a growing Australian-owned hotel group. Access:

• National career growth opportunities
• Accelerated development in a variety of hotel management or corporate areas such as sales or revenue
• Comprehensive onboarding & ongoing support
• The chance to join our Fast-Track Hotel Management Development program
• Genuine flexibility and job security
• High performing culture that values relationships & individuality where our leadership know you by name
• Generous referral bonuses when you refer your friends to work with us (up to $1000)
• Discounts on accommodation across our network
• Discounts on private health insurance
• Access to our Employee Assistance Program

About You

We work in a fast-paced environment where no day is the same so were looking for people who are adaptable enjoy variety and operate with an ownership mindset.

The successful person must have:

• Approved Australian working rights (Australian Citizenship Permanent Residency or a Visa with approved working rights)
• Demonstrated experience in a sales reception or customer service environment
• Demonstrated ability to develop strong working relationships
• Excellentcommunication (written & verbal)
• High standards of accuracy and attention to detail
• Confidence to make/take phone calls
• The ability to travel to our hotels to complete site inspections as part of your onboarding (this will require one or two interstate overnight trips)