Technical Support Engineering - English - Romania
Technical Support Engineering - English - Romania
Posted on :
28-07-2025
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1 Vacancy
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Job Description
Position: Technical Support Engineering
Location: Romania - Remote
Employment type: 18 month contract
DUTIES AND RESPONSIBILITIES
Response and Resolution:
- You own investigate and solve complex customer technical issues and act as an
advisor to the customer collaborating within and across teams and leveraging
troubleshooting tools and practices.
Readiness:
- You lead in building communities with peer delivery roles and share your knowledge
through readiness programs technical coaching and mentoring of others. - You deepen your technical and professional proficiency to enable you to resolve
complex customer issues through training and readiness.
Product/Process Improvement:
- You engage with Microsoft Engineering/ Supportability teams to investigate potential
product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements
REQUIREMENTS:
- Preferred Qualifications Abilities and Experience
- Basic understanding of O365 concepts and SaaS concepts a must.
- Deep understanding and hands-on experience on OneDrive Sync new NGSC sync flow and
troubleshooting. - Must have good technical knowledge on different versions of SharePoint Onpremise and
SharePoint Online. - Operating Systems Concepts both Windows and MAC (a basic installationtroubleshooting
knowledge is a plus). - Hands on experience and conceptual through understanding of Active Directory Security Performance.
- Networking concepts - DNS protocols Devices Active directory federation and Single Sign On concepts.
- Basic understanding of IIS HTTP Requests. Analysis of HTTP requests at intermediate level is preferable.
- Office Installation basics and Office architecture (c2r) understanding is a plus.
- Advanced troubleshooting skills using the tools Netmon Perfmon Fiddler traces Offcat
diagnostics. - Should be passionate to work on cloud technologies and collaborate with teams across the business to drive seamless experience to the customers.
- Experience in using various Office 365/SharePoint Online command is a plus.
- Must know the concepts of Sharepoint Mysite concepts (Social/user profile).
- Understand the social features in SharePoint such as Yammer Delve etc.
- SharePoint and Office365 certificates are highly considerable.
- Prior experience on Azure Sharepoint Onpremise and Sharepoint online or Office C2R
understanding is an added advantage
Required/Minimum Qualifications
- 3 years prior product customer support and/or technical support experience.
- Language Qualification: English Language: fluent in reading writing and speaking.
BENEFITS:
- Excellent remuneration package based on experience skills and performance
- Be part of a dynamic international team with a positive and friendly atmosphere
- Guidance and tools to reach career potential
- 9 AM 6 PM
- Private health insurance
Employment Type
Full Time
Key Skills
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