Customer Experts for messaging app - Italian - Athens
Customer Experts for messaging app - Italian - Athens
Posted on :
28-07-2025
Employer Active
1 Vacancy
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Job Description
Position: Customer Expert
Work model: Remote
Location: Athens Greece
Employment type: Full-time
What you will do:
- Handle tickets following support procedures and policies.
- Communicate with customers via chat & e-mail following support procedures and policies.
- Follow specified workflows for incident identification escalation resolution and closure.
- Track and follow cases to ensure they closed in an efficient and timely manner.
- Apply a content policy to digital content and execute handling procedures with consistency.
- Work towards reaching targets as set out by client statement of work as well as internal targets.
- Ensure high quality and safe experiences for both people and businesses.
- Follow company and client procedures and guidelines.
What we expect from you:
- Superior verbal and written skills in Italian
- Very good English knowledge
- Ability to understand the main ideas of complex text on both concrete and abstract topics
- Ability to fluently interact without strain for either party.
- Experience working with direct consumers in B2C environment; B2B is a distinct advantage
- High attention to details and follow through
- An effective team player who is able to also work independently
- Proven ability to deal with problems and solve them effectively
- Professional customer service skills: solutions mindset helping nature passion for the customer and the customer experience
- Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously)
What we offer
- Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses hotel accommodation support with the house searching process (all at no cost to you)
- Competitive monthly salary 2 extra salaries per year
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
- State of the art premises providing a great working environment with relaxing break areas
Employment Type
Full Time
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