Communicate with customers via phone chat & e-mail
Track and follow cases to ensure they closed in an efficient and timely manner
Provide and maintain strong professional relationships with all partners and show empathy at all times
Work towards reaching targets as set out by client statement of work as well as internal targets
Answer customers inquiries and troubleshoot or escalate technical issues that they face
Follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible
What you will bring:
Strong written and verbal skills in Dutch
Good communication skills in English
Tech savviness
Solution driven out of the box thinking
An empathetic soul with the communication skills that match
A positive and adventurous attitude
A sponge that is willing to soak up all the knowledge and experience we offer
What we offer:
Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses hotel accommodation support with the house searching process (all at no cost to you)
Competitive monthly salary 2 extra salaries per year
Health care benefits and numerous other discounts
Full training by certified instructors
Professional growth & development opportunities
Special events as well as community & social responsibility initiatives
Free online Greek language courses
State of the art premises providing a great working environment with relaxing break areas
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