Sr Support O2C (They/She/He)
Sr Support O2C (They/She/He)
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Job Description
If youre here its because youre looking for an exciting ride.
A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.
Well deliver a non-vanilla culture built on talent where we work to amplify the impact on millions of people paving the way forward together.
Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses and couriers offering on-demand services from more than 170000 local restaurants grocers and supermarkets and high street retail stores. We operate in more than 1500 cities across 23 countries.
Together we revolutionise the way people connect with their everyday needs from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us every day is filled with purpose.
What makes our ride unique
Our culture and strong values.
Our career development philosophy.
Our commitment to being a force for good.
We have a vision: Building the largest marketplace in your city to give access to anything in minutes. And this is where your ride starts.
YOUR MISSION
We are looking for an experienced and enthusiastic Billing Assistant and/or finance administration professional to join our Order to Cash Team within the Global Finance Operations Department in our HQ.
THE JOURNEY
- Handle customer invoicing and payment inquiries within agreed SLAs.
- Maintain excellent communication (oral & written) with internal and external stakeholders.
- Coordinate with internal departments to conduct research and resolve billing and payment discrepancies.
- Issue credit and debit notes to solve discrepancies.
- Follow standard operating procedures and propose basic enhancements to reduce the number of incidents.
- Ensure all incoming inquiries are clearly documented in a timely manner.
- Train new team members when applicable.
- Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow develop and make a difference.
- Support Billing Specialists when needed.
- Perform other duties as assigned.
WHAT YOU WILL BRING TO THE RIDE
- Minimum of 3 years experience in billing.
- Minimum of 2 years experience in accounting.
- AP/AR experience is a plus.
- Highly organized and able to multi task in a fast-paced environment.
- Service-oriented attitude.
- Adaptability Patience and Responsiveness.
- Attention to detail with a quality focus.
- Ability to develop in a multicultural environment; a true team player.
- Analytical hands-on and problem-solving skills.
- An empathetic inclusive and curious attitude.
- Billings or finance administration knowledge is a plus.
- Office Suite expertise (Excel).
- Excellent English communication skills.
NICE TO HAVE:
- Knowledge of other European languages (e.g. French Italian Polish) is a plus.
Individuals representing diverse profiles and abilities encompassing various genders ethnicities and backgrounds are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you dont meet our musts dont let it stop you we are all about finding the best talent out there! Skills can be learned and embracing diversity is invaluable.
We believe driven talent deserves:
- Top-notch private health insurance to keep you at your peak.
- Monthly Glovo credit to satisfy your cravings!
- Discounts on transportation food and even kindergarten expenses.
- Discounted gym memberships to keep you energized.
- Extra time off the freedom to work from home two days a week and the opportunity to work from anywhere for up to three weeks a year!
- Enhanced parental leave and office-based nursery.
- Online therapy and wellbeing benefits to ensure your mental well-being.
Here at Glovo we thrive on diversity we believe it enhances our teams products and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders racial/diverse backgrounds abilities ages sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work fostering an inclusive environment where everyone feels heard.
Feel free to note your pronouns in your application (e.g. she/her/hers he/him/his they/them/theirs etc).
So ready to take the wheel and make this the ride of your life
Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!
Required Experience:
Senior IC
Employment Type
Full Time
