Essential Duties:
- Provide assistance to the Patient Account Representatives and Management to improve workflow and assist in reducing A/R days.
- Appropriately timely and accurately documents the PFS financial computer systems while assisting with daily task/batch adjustments and insurance/patient refunds. Documents system based upon information provided by vendor.
- Meets productivity goals as set by Management.
- Recommends resourceful alternatives or original ideas/procedures for work improvement or problem solving.
- Ensures daily tasks are kept current.
- Appropriately documents incomplete tasks to management on a daily basis.
- Accurately and timely compiles information to meet timelines for subpoenas.
- Documents subpoena log accurately and timely.
- Processes checks and forwards to Account Payable on a timely basis.
- Contacts appropriate departments to obtain necessary documents requested.
- Accurately researches returned mail and able to alert the necessary parties on level of importance.
- Uses external sources and updates the system appropriately.
- Meets daily work average of volume of returned mail per day.
- Ensures patient correspondence is scanned and indexed in a timely and accurate manner into the document imaging system.
- Responsible for quality and accuracy of stored documents and ensures that the paper documents are given to the appropriate department
- Other duties as assigned.
Required Skills & Experience:
- Skill in use of computers with MS Office experience.
- Excellent interpersonal skills.
- Written and verbal communication skills to meet productivity standards.
- Positive work ethic.
Preferred Skills & Experience:
- Bilingual (English/Spanish or English/Vietnamese) preferred.
Required Education:
- High School diploma or GED equivalent preferred.
- Business related courses preferred.