Guest Experience Manager - F&B

Whats in it for you...

• Become part of a team thats very passionate about creating great hospitality experiences.
• Competitive salary.
• 29 days holiday (including bank holidays) pension and life insurance.
• Food on us during your shift.
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Training to get you settled into your role with ongoing development that helps you think make and thrive to set you up for success at work.
• Time off to volunteer with one of our partner charities.
• Hox Hero and Nifty Fifty our rewards for going the extra mile and living our values.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn celebrate and make a positive impact.
• Regular team get togethers from our High Fives to our (pretty special!) team parties we know how to have a good time!
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Join an innovative fast-growing international group that is shaking things up on the hospitality scene.
• Excellent discounts across The Hoxton and the global Ennismore family.

What youll do

• Manage our guest facing platforms ensuring everything is up to date and booking channels are working their magic.
• Set the vibe create a fun easy-going atmosphere where guests can relax and make the most of their time with us.
• Be a key voice in our daily hellos (briefings) for the restaurant and bar team keeping everyone in the loop with whats going on.
• Own the F&B reservations system making sure every booking is smooth and every guest feels seen.
• Lead and manage a team of hosts by setting and monitoring goals empowering and developing them and creating an environment where people can be themselves.
• Stay on top of guest enquiries and requests responding quickly thoughtfully and always within our KPIs. Track response rates spotting sales opportunities and making sure no lead goes cold.
• Be a manual magic behind the scenes Opentable and SevenRooms dont talk to eachother so youll be shifting bookings manually.
• Keep the team in the know with daily and weekly cover flashes.
• Boost bookings on quieter days and getting strategic where it counts.
• Take ownership of InDesign and bring our menus to life visually and always up to date.
• Make sure every guest gets that post-visit follow-up gathering feedback encouraging reviews and leaving a lasting impression (a great one!).

What were looking for

• Individuals. Youre looking for a place where you can be you; no clones in suits here.
• Passion for hospitality whether thats a drink a meal an event or a bed for the night.
• Youre all about having a positive impact on the people you interact with leaving them with a memorable experience.
• Youre not precious. We leave our egos at the door and help get things done.
• Youre up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together wed have a good time and share a few laughs.
• You want to be part of a team that works hard supports each other and has fun along the way.
• Previous work experience as floor manager or supervisor in a busy and high-volume restaurant.
• A natural at leading and managing others you lead by example and create an environment where your team can be their best self.
• Nothing is an issue for you - you know what our guests want even before they do.
• You pay attention to the details!

Remote Work :

No

Employment Type :

Full-time