Client Specialist team (Sr Advisor / Analyst)

Principal Duties/Responsibilities:

• Support Client Management and Client Advocacy colleagues with the preparation and management of tasks and deliverables required as part of the renewal process.
• Collaboratewithfunctionalteamsto initiate and finalize client up and handle questions and requests for information from functional teams. E.g. Loss Runs Policy Checking Certificates Accounting and Settlement.
• Support the billing and invoicing process by ensuring that all necessary documents and key data elements are included and accurate
• Support onboarding of new clients
• Create and manage Client Exposure details
• Support the renewal process with document preparation/management data analysis/management and delivery as part of a packet to Advocacy/Service team in preparation for client renewals
• Schedule attend and take minutes of Internal Strategy meetings
• Data entry required to load and update client details for submission proposal binding and billing.
• Participate in the draft proposal creation process alongside the Client Team
• Collaborate with the Client Team to support the activities required to file taxes in a timely manner to avoid fines and penalties due to late fees
• Support the Client team in process of binding coverage with carriers by drafting of binding confirmation documents and following up with carriers for receipt of binders
• SupportinpreparationoftheSummaryofInsurancetofacilitateClientsunderstandingoftheircoverage
• Arrangeandfacilitateinternalstrategymeetingstodiscussinsurance upcomingrenewals for a specific period. Support Client Managers and Account Executives in the coordination process
• Monitor renewal activities and assist in the preparation review and update of documents and data required for the renewal process
• Support the Client Service and Advocacy teams with reporting needs
• Support the Client Service and Advocacy teams in the skillful management of ad hoc and mid term requests to support such activities and endorsements certificates loss runs etc.

Qualifications:

• Graduate
• Anyinsurancequalification (Preferred)

KnowledgeandExperience:

• 2to5yearsforexperienceintheInsurancerenewalcyclebusiness
• USinsuranceexperience(Preferred)
• Understandingoftheend-to-endinsurancerenewalcycleanditsstages
• Thorough knowledge and understanding of various insurancedocuments
• Anunderstandingofcatastrophemodellingwillbeuseful

Required Characteristics:

• Communication Fluent in written and spoken English with a high level of competency in comprehension ensuring the accuracy and quality of the information conveyed
• Problem-Solving Comprehend complex information and follow standard operating procedures to provide appropriate solutions to customer inquiries
• Adapts to Change Flexible and adaptable to handle changing demands and situations effectively and efficiently
• Task Prioritization Attention to day-to-day operations ensuring that all tasks and responsibilities are covered efficiently and effectivelywith excellentprioritizationandmulti-tasking skills
• Attention to Detail Close attention to details to ensure the accuracy and quality of the information provided to Clients
• Other skills
  • MS Office i.e. MS Teams Excel Powerpoint etc.
  • InfluencingStakeholders
  • Interpersonal Skills
  • Workingin Teams
  • DrivingExcellence

Our Values :

Client Focus

We are driven to help our clients every interaction and with every solution we act in our clients best interests striving to understand their needs respecting their perspectives and exceeding their expectations.

Teamwork

When you get one of us you get all of us. We bring innovative solutions and world-class advice to our clients by working across boundaries of business geography and function. We help each other succeed and create more value by working together.

Integrity

Our clients invest more than their time and money with us; they also invest their trust. We seek to earn that trust every day through professionalism doing what is right and telling the truth. We are accountable to the organizations and people with which we interact including clients shareholders regulators and each other for our actions and results

Respect

We listen to and learn from each other. We support and celebrate differences foster an inclusive culture and operate with openness honesty and benefit of the doubt. We manage our relationships inside the company and out with fairness decency and good citizenship.

Excellence

We strive to lead and sustain excellence. Most importantly this means an unwavering commitment to professional development and personal growth for our people. Our colleagues take responsibility to develop their expertise competencies and professional stature while the company invests in the tools and opportunities that allow for continual business we place an unrelenting focus on innovation quality and risk management.

Development

Professional growth for all grows our business. We expect every Associate to assume responsibility to continually grow their expertise competencies and professional stature. As a company we provide tools and resources to create an environment where that continual development and success can flourish