Account Director
Account Director
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Title
Account DirectorJob Description Summary
The Account Director is a key role at C&W with responsibility to drive profitability overall client satisfaction and exceptional service delivery for all assigned account/s within the Region.The Account Director is responsible for $2MM - $5MM revenue while leading one or more client accounts within Global Occupier Services (GOS) across one or more of the service lines below:
Integrated Facility Management (including Engineering EH&S Sustainability Supply Chain Mgt. etc.) Project & Development Services Transaction Management Portfolio Administration Workplace and Portfolio Strategy
This position provides leadership and management across all aspects of the accounts including but not limited to:
Service Delivery Standards Excellence Client Experience & Relationship Management Talent Management and Team Development Financial Performance (including P&L contract expansion / renewals etc.) Expanding Share of Wallet Account Risk Management
Job Description
Essential functions and responsibilities
Manage the financial and contract performance outcome of one or more account teams.
Maintain a thorough understanding of the clients business goals and strategies to align real estate services to contribute to these objectives
Establish and implement the overall vision strategy and performance metrics to the applicable service lines
Develop and maintain strong client relationships
Implement and manage account governance process
Provide disciplined contract management to meet superior delivery of all contract deliverables
Contribute to GOS Management team to develop service delivery strategies structure service delivery model alternative pricing identify team members and lead multi-disciplinary team preparing responses to RFPs and presentations
Have a thorough understanding of the C&W platform and identify existing and new opportunities for enhancing service solutions and capabilities
Oversee risk mitigation and dispute resolution for client and C&W
Lead and actively manage account talent in partnership with HR including promotion of diversity & inclusion talent reviews performance reviews succession planning etc.
Attract and maintain top talent and provide on-going mentoring to team for superior performance
Drive collaboration and performance of all partners including Finance HR Sourcing Legal GCI etc.
Responsible for revenue generation account P&L management profitability and overall financial performance
Contribute to the overall service and financial performance of C&W through effective cross-selling and relationship / contract expansion
Ensure quantitative and qualitative analytics and evidenced-based decision making
Cushman & Wakefield is an Equal Opportunity employer to all protected groups including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA) if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield please call the ADA line at 1- or email. Please refer to the job title and job location when you contact us.
INCO: Cushman & WakefieldRequired Experience:
Director
Employment Type
Full-Time
