Domestic & Family Violence - Intake & Assessment Officer (Identified)
Domestic & Family Violence - Intake & Assessment Officer (Identified)
Posted on :
25-07-2025
Employer Active
1 Vacancy
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Job Description
The Intake & Assessment Officer will provide support to the Advocacy & Prevention team at SWT and be the first point of contact for women wanting to access Strong Women Talking s services. This role is focused on providing a trauma informed/healing centred approach to First Nation women aged 18 and above who have experienced gendered based violence across their life span. The role will be responsible for contacting women that have registered interest into our programs and will assess their eligibility for our services through an intake responding to clients who have experience Family or Domestic Violence the Intake and Assessment Officer utilises a screening triage and risk assessment process and provides high quality intake and assessment screening. The role may support the delivery of groups events or be asked to perform job-related tasks other than those specifically stated in this position description.
Working independently and in collaboration with other staff to provide support to participants and the Advocacy & Prevention Team including:
- Data entry of client information into our computer based systems including CRM
- Manage new leads by conducting intake assessments with women that register their interest to our services assessing their suitability
- Manage the client waitlist and undertake client intake assessment and referral processes.
- Follow referral processes for women that are not suitable for SWT services
- Assess client health wellbeing and access needs to ensure appropriate support is provided to clients.
- Provide client-centred trauma informed assessment services to SWT clients through face-to-face telephone and web-based delivery modalities.
- Provide brief solution focussed counselling to clients.
- Ensure that individuals are valued and respected and that care initiatives aim to promote independence and client self-determination.
- Organise and participate in case conferences and interagency meetings in a collaborative and consultative manner.
- Link women to services supports and networks within the community
- In collaboration with the Advocacy & Prevention Team Leader and relevant service providers support and monitor appropriate and responsive support services.
- Promote SWT and advocate for service options for the target group in the wider community through sound working relationships with service provider networks.
- Assist with administrative functions including maintenance of client database and funding reporting requirements.
- Participate in the professional support and development of the service and maintain your own professional knowledge and skills.
- In conjunction with other team members be responsible for ongoing development and evaluation of program practice ensuring continuous quality improvement and compliance with the relevant standards.
- Maintain a safe work practice in accordance with Workplace Health and Safety legislation and SWT.
- Adherence to best-practice case management and health promotion and education frameworks.
- Monitoring and responding to telephone calls and emails
- Contribute to the planning implementation and revision for continuous quality improvement of service delivery
- Prepare accurate and timely information for external reporting purposes.
- Escalate identified issues and clinical risks through formal organisational channels
- Compiling Welcome Packs
- On refer clients that are not suitable for SWT services
- Additional tasks as per management
Requirements
- Demonstrated experience in the Family and Domestic Violence sector is highly desirable
- Ability to engage with people in crisis who present with a range of complex needs
- Demonstrated competence in oral and written communication with high level proficiency in Information Technology systems (including Microsoft Office)
- Relevant knowledge and skills gained through qualifications and/or previous experience
- Experience supporting vulnerable client groups and women who have experienced gender-based violence.
- High level skills in assessment case planning and case management and working in partnership with families and local service networks.
- Knowledge and demonstrated understanding of the DFV service systems and legislation relevant to service delivery.
- Understanding and gendered analysis of the effects of domestic family and sexual violence.
- Experience and demonstrated understanding of issues faced by CALD Aboriginal and Torres Strait Islander peoples and communities and other priority groups within the context of health and family wellbeing.
- High level of resilience and self-care practices in place
- An ability and commitment to creating a positive work environment and organisational culture.
Benefits
- Salary Packaging
- Professional development
- Flexible work Arrangements
- Leave Entitlement
- Career progression Opportunities
- Cultural and community obligations
- Supportive work environment
Application Instructions: Apply Via Email ( ) or Submit through Website
Indigenous Job Match Endorsement Statement Strong Women Talking
At Indigenous Job Match we are proud to endorse Strong Women Talking Marigurim Mubi Yangu Aboriginal & Torres Strait Islanders Corporation (ICN 8716) as a culturally safe community-embedded and First Nations-led employer.
Strong Women Talking exists to educate equip and empower Aboriginal and Torres Strait Islander women to break the cycle of domestic and family violence through healing culture and connection. The organisation is Aboriginal-controlled with at least 80% of its board required to be First Nations ensuring strong cultural governance and accountability .
This isn t just an organisation it s a movement rooted in cultural identity self-worth and community restoration.
Through trauma-informed culturally safe workshops yarning circles and healing programs Strong Women Talking uplifts the voices of women who have been silenced by violence and injustice for far too long.
Strong Women Talking is exactly the kind of employer we want our mob to see one that honours our lived experiences embeds cultural frameworks into every part of their work and believes in healing through community not control.Edward Solien Founder Indigenous Job Match
We ve reviewed their objectives constitutional values and governance structure. They reflect integrity cultural responsibility and a clear commitment to empowering First Nations women at every level from the boardroom to the workshop circle.
If you re passionate about healing our communities walking beside women in their journeys and working in a space that celebrates who you are this is your invitation.
This is more than a job. It s a chance to be part of something bigger something generational.Edward Solien
We encourage all deadly First Nations women to apply and bring their full selves into this work. You belong here.
Read more about Strong Women Talking - Click Here
The Intake & Assessment Officer will provide support to the Advocacy & Prevention team at SWT and be the first point of contact for women wanting to access Strong Women Talking s services. This role is focused on providing a, trauma informed/healing centred approach, to First Nation women aged 18 and above who have experienced gendered based violence across their life span. The role will be responsible for contacting women that have registered interest into our programs and will assess their eligibility for our services through an intake responding to clients who have experience Family or Domestic Violence, the Intake and Assessment Officer utilises a screening, triage and risk assessment process and provides high quality intake and assessment screening. The role may support the delivery of groups, events or be asked to perform job-related tasks other than those specifically stated in this position description.
Employment Type
Full Time
Key Skills
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