Director of Advisor Experience
Director of Advisor Experience
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Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a Director of Advisor Experience to join our senior leadership team at our Northlake home office. This individual will play a crucial role in shaping the success of our sales associates and optimizing our operational efficiency. The bulk of your time will be dedicated to guiding mentoring and developing our sales team fostering a culture of continuous improvement and sales excellence. Your remaining efforts will focus on optimizing our sales operations and leveraging technology to streamline processes and enhance productivity ensuring a seamless and client-centric experience.
This role requires a hands-on leader who can manage day-to-day activities while also contributing to the long-term strategic vision of the organization.
Key Responsibilities:
Associate Mentorship & Development:
Provide strategic guidance support and mentorship to sales associates fostering their professional growth and enhancing their sales capabilities.
Develop and implement training programs and resources to improve sales performance product knowledge and client engagement.
Conduct regular one-on-one meetings with sales associates to discuss performance set goals address challenges and provide constructive feedback.
Lead engaging team meetings to facilitate knowledge sharing collaboration and alignment on sales objectives.
Collaborate with sales leadership to identify and address performance gaps implementing targeted development plans.
Operations & Technology Optimization:
Agent Onboarding & Licensing: Manage and streamline the onboarding and licensing process for new sales associates ensuring a smooth and efficient experience.
Operational Procedures: Maintain existing Operational Procedures and Guides regularly reviewing and updating them as necessary to reflect best practices and regulatory changes with a focus on technology integration.
Carrier Liaison: Serve as the primary liaison for all carrier escalations related to licensing contracting and new business submissions resolving issues effectively and timely.
Commission Management: Oversee and manage the processing and reconciliation of commission reports from individual carriers ensuring accuracy and timeliness leveraging technology for efficiency.
Process Optimization: Continuously evaluate and improve operational processes and workflows particularly through the strategic implementation of technology to enhance efficiency accuracy and service quality.
Strategic Contribution: Collaborate with the CEO and other leaders to develop and implement operational and technological strategies that support the companys growth and client-centric mission.
Performance Management: Establish and monitor key performance indicators (KPIs) for operational functions providing regular reports to leadership utilizing data analytics for insights.
Qualifications :
Education: Bachelors degree in Business Administration Operations Management Finance Insurance or a related field is required. Masters degree (MBA or relevant field) is preferred.
Experience: Minimum of 5 years of progressive experience in operations management with at least 3 years in a leadership or managerial role preferably within an insurance/financial agency or similar environment.
Demonstrated experience in strategic planning process engineering project management and change management with an emphasis on technology adoption.
Experience in managing budgets and financial performance of operational units.
Strong understanding of insurance products (annuities life long-term care) policy lifecycle agent licensing and contracting new business submission and regulatory requirements in the insurance industry preferred.
Skills & Abilities:
Exceptional leadership team-building and people management skills with a collaborative approach especially in developing sales talent.
Strong analytical problem-solving and decision-making abilities with a focus on data-driven improvements.
Excellent communication (written verbal presentation) and interpersonal skills with an ability to build rapport at all levels.
Strong business acumen and strategic thinking capabilities with an understanding of how technology drives efficiency.
Ability to manage multiple priorities effectively in a dynamic environment.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
