Senior Associate, Administration
Senior Associate, Administration
Posted on :
25-07-2025
Employer Active
1 Vacancy
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Job Description
We are in a process of strategically re-aligning our core functions across various global locations we need a strong Senior Associate to join our central business team to help manage various queries and further help implement efficiencies across the different business functions.
Core Responsibilities:
Initially we expect the core focus of the role to cover the following:
- Ensuring correct categorisation of emails. Identify high touch emails and trading that has short turnarounds.
- Management and oversight of all queries within Appian (our tech platform). Management and oversight of Appian Admin Portal.
- Identify new system functionality and work with relevant parties to develop and implement.
- Ensuring end of day checks are completed aged items are flagged to other internal departments for action all cases have been allocated. Escalate where necessary.
- Identification of any system issues- work with relevant parties to resolve. Ensure internal departments are aware of alternative action to be taken to manage the case until the issue is resolved.
- Involvement in testing and roll out of new functionality.
- Monitoring and provision of reporting in relation to system uptake. Identify and report blockers preventing uptake. Assist in resolving these blockers.
- Identify and implement improved processes for case management and standardisation.
- Build and develop team in various locations globally with a continuous improvement mindset focused on efficient workflows adoption of technology such as AI Appian etc.
Qualifications :
Key Requirements:
- Experience of working in fund administration will be advantageous
- experience of working within Investor Operations will be advantageous as well
- You should be able to demonstrate an ability to assess urgent/critical items prioritize cases monitor workflows and escalate SLA risks
- Ability to adapt to and manage change support technology adoption initiatives
- Strong collaboration leadership and organizational skills.
- Excellent written and verbal communication skills when dealing with internal and external clients.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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