Manager, Performance

• Challenge yourself in a leadership role where you will drive operational and people centric outcomes that contribute significantly to the Qantas Ground Services strategy
• Together we will achieve results in a highly regulated environment
• Full-time permanent position based at Sydney Airport 

At Qantas we represent Australia to the world. Our diverse country is known for our spirit mateship and a can-do attitude. Were resilient and strong and we work hard to keep things moving. We firmly believe that the sky is the limit. Demonstrate the right skill and attitude and well place an incredible amount of trust in you to move on to bigger and better things.

Qantas Ground Services (QGS) is a wholly owned subsidiary of Qantas Airways and were responsible for providing ground handling and freight services to the Qantas Group.

As the Performance Manager you will be responsible in leading and inspiring a team of Ground Staff in achieving the QGS operational and business objectives. This role is pivotal in driving team performance engagement and development while overseeing day-of-operations escalations and ensuring regulatory compliance.

Youll be responsible for managing all aspects of employee performance including attendance fitness for work and disciplinary matters fostering a high-performing and engaged workforce. With a strong focus on communication and capability development youll support individuals and teams to meet performance criteria and contribute to a culture of continuous improvement.
 

To be successful in this role you will have:

• 4 years experience leading large teams with strong leadership in a just culture environment
• Exceptional communication engaging effectively with stakeholders peers and frontline staff
• Proven case management and employee performance oversight including disciplinary attendance and fitness-for-work matters
• Strong analytical and problem solving skills using data to drive decisions and facilitate outcomes
• Highly organised and resilient with the ability to manage multiple priorities and motivate others under pressure
• Sound judgment discretion and integrity with a commitment to confidentiality and coaching others

Why Qantas

If youre successful in your application youll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team which means youll be able to grow both personally and professionally at Qantas. Your development is a priority for us so that you can maintain the high standards our customers have come to expect and can continue to develop over time.

Youll be supported from day 1 with on-the-job training and coaching as well as our formal training opportunities. While you may start in this role weve got a great track record of supporting our people to take their career in so many different directions the destinations are endless. 
 

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and additional purchased leave options. 
• Well give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping food and wine insurance health and wellbeing leisure and entertainment.  
• Well support your wellbeing: Whether its salary packaging for motor vehicles or electronic devices our interactive wellbeing app or your very own tailored nutrition plan.
• We love to travel: Enjoy discounted air travel within Australia and across the globe both for you and your family and friends as well as exclusive deals on accommodation and holidays.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us youll be part of an organisation that encourages diversity supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander and people of all backgrounds to apply. If you have any support or access requirements we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story get in touch today.

Advertising closes: Sunday 03 August 2025

Remote Work :

No

Employment Type :

Full-time