Governance & Performance Manager
Governance & Performance Manager
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Job Description
1. Function Governance & Controls
- Establish and maintain global governance frameworks for global function operations
- Ensure alignment with financial policies internal controls and risk management standards (SOX IFRS etc.)
- Monitor adherence to standard operating procedures and support audit readiness across entities
2. Service Management & Performance Monitoring:
- Define and manage service delivery models (e.g. RACI SLAs KPIs) across global function teams and SSCs
- Maintain service catalogues and monitor performance against agreed standards
- Track service levels escalate issues and lead service improvement plans with regional leads and SSCs
3. Stakeholder Engagement & Relationship Management
- Act as the central coordination point between corporate function SSCs regional teams and external partners
- Lead governance forums and business reviews to ensure alignment on service expectations and outcomes
- Support function leadership with insights metrics and recommendations for delivery excellence
4. Process & Transformation Support
- Partner with GPOs IT and continuous improvement teams to ensure changes are governed documented and adopted
- Facilitate change management communications and training efforts for new policies tools or service shifts
- Ensure smooth transitions in case of migrations outsourcing or shared service transformations
5. Reporting & Analytics
- Own reporting of finance service delivery KPIs and compliance metrics
- Provide insights into trends root causes and opportunities for improvement
- Ensure data consistency and reporting standards across functions and regions
Qualifications :
- Bachelors/Masters degree in Finance Accounting Business or related field
- 68 years of experience in global finance operations shared services governance or audit
- Strong knowledge of core finance processes (R2R PTP OTC MDM) and governance
- frameworksSolid understanding of internal controls audit and compliance (SOX ICFR)
- Proven experience in service management (SLAs KPIs OLAs RACI)
- Skilled in ERP systems (SAP Oracle) BI tools and workflow/reporting platforms (e.g. ServiceNow)
- Strong analytical and problem-solving mindset with strategic decision-making skills
- Experience in project and change management within international/global environments
- Excellent stakeholder management communication and relationship-building abilities
- Collaborative resilient and adaptable with capacity to work across global teams
- Willingness to travel up to 30%
Additional Information :
Our Offer:
- variety of development opportunities in an international working environment in the rapidly growing company from the SSC sector
- contract of employment
- 100% remote work with a willingness to travel for business
- full initial training and constant support from the most experienced workers on every step of your career path
- package of additional benefits: co-financing of the Medicover Sport card Medicover private medical care group insurance access to Medicover Benefits cafeteria platform co-financing of foreign language courses funding for training and courses various charity initiatives Employee Referral Program Employee Initiatives Program
Działając na podstawie art. 24 ust. 1 ustawy z dnia 14 czerwca 2024 r. o ochronie sygnalistów (Dz. U. z 2024 r. poz. 928) informujemy że w SGS Polska Sp. z o.o. oraz w SGS Global Business Services Europe Sp. z o.o. obowiązuje Procedura zgłoszeń wewnętrznych.
Procedura zgłoszeń wewnętrznych jest dostępna na stronie internetowej pod poniższym linkiem:
Procedura zgłoszeń wewnętrznych SGS Poland
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
