Governance & Performance Manager

1. Function Governance & Controls

• Establish and maintain global governance frameworks for global function operations
• Ensure alignment with financial policies internal controls and risk management standards (SOX IFRS etc.)
• Monitor adherence to standard operating procedures and support audit readiness across entities

2. Service Management & Performance Monitoring:

• Define and manage service delivery models (e.g. RACI SLAs KPIs) across global function teams and SSCs
• Maintain service catalogues and monitor performance against agreed standards
• Track service levels escalate issues and lead service improvement plans with regional leads and SSCs

3. Stakeholder Engagement & Relationship Management

• Act as the central coordination point between corporate function SSCs regional teams and external partners
• Lead governance forums and business reviews to ensure alignment on service expectations and outcomes
• Support function leadership with insights metrics and recommendations for delivery excellence

4. Process & Transformation Support

• Partner with GPOs IT and continuous improvement teams to ensure changes are governed documented and adopted
• Facilitate change management communications and training efforts for new policies tools or service shifts
• Ensure smooth transitions in case of migrations outsourcing or shared service transformations

5. Reporting & Analytics

• Own reporting of finance service delivery KPIs and compliance metrics
• Provide insights into trends root causes and opportunities for improvement
• Ensure data consistency and reporting standards across functions and regions

Qualifications :

• Bachelors/Masters degree in Finance Accounting Business or related field
• 68 years of experience in global finance operations shared services governance or audit
• Strong knowledge of core finance processes (R2R PTP OTC MDM) and governance
• frameworksSolid understanding of internal controls audit and compliance (SOX ICFR)
• Proven experience in service management (SLAs KPIs OLAs RACI)
• Skilled in ERP systems (SAP Oracle) BI tools and workflow/reporting platforms (e.g. ServiceNow)
• Strong analytical and problem-solving mindset with strategic decision-making skills
• Experience in project and change management within international/global environments
• Excellent stakeholder management communication and relationship-building abilities
• Collaborative resilient and adaptable with capacity to work across global teams
• Willingness to travel up to 30%

Additional Information :

Our Offer:

• variety of development opportunities in an international working environment in the rapidly growing company from the SSC sector
• contract of employment 
• 100% remote work with a willingness to travel for business
• full initial training and constant support from the most experienced workers on every step of your career path
• package of additional benefits: co-financing of the Medicover Sport card Medicover private medical care group insurance access to Medicover Benefits cafeteria platform co-financing of foreign language courses funding for training and courses various charity initiatives Employee Referral Program Employee Initiatives Program

Działając na podstawie art. 24 ust. 1 ustawy z dnia 14 czerwca 2024 r. o ochronie sygnalistów (Dz. U. z 2024 r. poz. 928) informujemy że w SGS Polska Sp. z o.o. oraz w SGS Global Business Services Europe Sp. z o.o. obowiązuje Procedura zgłoszeń wewnętrznych.

Procedura zgłoszeń wewnętrznych jest dostępna na stronie internetowej pod poniższym linkiem:

Procedura zgłoszeń wewnętrznych SGS Poland

Remote Work :

Yes

Employment Type :

Full-time