Supervisor, Dispatch
Supervisor, Dispatch
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$ 65780 - 82170
1 Vacancy
Job Description
Position hours: 8:30am-6:00pm (but will need to have the availability to work any 9-hour shift between 3:30am-7:00pm central time). Role is also on-call for emergency customer needs; rotating Saturdays from 4am-2pm.
WM a Fortune 250 company is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence professionalism and financial strength. WM serves nearly 25 million customers in residential commercial industrial and municipal markets throughout North America through a network of collection operations transfer stations landfills recycling facilities and waste-based energy production projects.
I. Job Summary
Supervises daily dispatch operations and tracking.
II. Essential Duties and Responsibilities
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
- Oversees daily activities of the dispatch department ensuring productivity and quality goals are met.
- Coordinates resolution of service orders and customer service issues.
- Manages live dispatch as well as GPS and MAS data input.
- Supervises processing of all paperwork including billing backlog.
- Communicates and enforces company policies and procedures and develops and implements safety briefings.
- Coordinates container tracking container placement and driver safety.
- Compiles and analyzes maintenance reports.
- Coordinates schedules and monitors performance of staff and arranges for training as needed.
- Oversees personnel needs of the department including coaching training and evaluating employee performance. Provides input into termination compensation and promotion decisions.
III. Supervisory Responsibilities
The highest level of supervisory skills required in this job is the management of non-supervisory employees. This includes:
- Direct supervision of 12-15 full-time Dispatchers/Routers
IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.
A. Education and Experience
- Education: High school diploma or G.E.D. (accredited).
- Experience: Four (4) years of previous experience (in addition to education requirements).
B. Certificates Licenses Registrations or Other Requirements
- None required.
C. Other Knowledge Skills or Abilities Required
- Dispatching and driver management and general supervisory skills required.
Benefits
At Waste Management each eligible employee receives a competitive total compensation package including Medical Dental Vision Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan Company match on 401K and more! Our employees also receive Paid Vacation Holidays and Personal Days. Please note that benefits may vary by site.
The expected salary range for this position is $65780 - $82170 per year. The specific salary offered to a candidate may be influenced by a variety of factors including the candidates relevant experience education training certifications qualifications and work addition this position is eligible for incentive pay.
If this sounds like the opportunity that you have been looking for please click Apply.
Required Experience:
Manager
Employment Type
Full-Time
