Operations Supervisor II
Operations Supervisor II
Posted on :
26-07-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 74441 - 94947
Vacancy
1 Vacancy
Posted on :
26-07-2025
Job Description
Description
Lead with Purpose. Operate with Integrity. Join the San Bernardino Superior Court as an Operations Supervisor II where your leadership drives efficiency your decisions shape justice and your commitment makes a lasting impact on the community.This recruitment will be used to fill an immediate vacancy at the Victorville Court and future vacancies throughout San Bernardino County.Apply today!Benefit HighlightsView the 2025 Benefits Guide
DescriptionUnder direction plans supervises and reviews the work of subordinate supervisors and employees engaged in a variety of court operations and courtroom support functions; and performs related duties as assigned.
Distinguishing Characteristics
Operations Supervisor II is the second-level supervisor in theOperations Supervisor class series. Through subordinateOperations Supervisor Is incumbents oversee the functions operations and staff of an assigned court operations unit. Incumbents are responsible for directing employee training preparing performance evaluations and giving feedback to supervisors and staff to improve employee performance and productivity. Incumbents develop procedures policies and materials and direct work priorities to improve service. Incumbents are expected to exercise considerable discretion in carrying out responsibilities independently and with a thorough understanding of court policies procedures and customer service issues.
Operations Supervisor IIis distinguished from Operations Supervisor Iin that incumbents in the former class supervise and direct the work of court operations units that may include subordinate supervisors.
Employees in this class may report to a Court Operations Manager or Deputy Director of Operations.Essential Functions
- Duties of an Operations Supervisor II may include but are not limited to:
- Organizes assigns schedules supervises and evaluates the work of assigned supervisors and staff; develops implements and monitors work plans to achieve assigned unit objectives; makes recommendations for purchases and other expenditures in accordance with court procedures; participates in developing implementing and evaluating plans processes and procedures to achieve established goals and objectives in accordance with court standards; prepares and maintains a variety of records and reports.
- Interviews and participates in selecting new staff for the assigned unit; supervises and evaluates staff performance; establishes performance requirements and personal development targets; regularly monitors performance and provides training coaching and mentoring for performance improvement; recommends performance recognition when warranted; with management concurrence implements the progressive discipline process to address performance deficiencies in accordance with court Personnel Plan policies and labor contract agreements.
- Provides day-to-day leadership and works with staff to ensure a high-performance customer service oriented work environment that supports achieving the courts mission objectives and values regarding teamwork mutual trust and respect; applies best practices and quality assurance processes to assigned areas of responsibility; enforces the maintenance of safe working conditions and ensures safe work practices are followed by staff.
- Confers with managers and judges regarding a variety of issues; develops recommends implements and revises work programs plans processes and procedures to achieve unit goals and objectives consistent with established statutory rule and policy requirements and court service quality expectations; plans methods and activities to meet work objectives; develops solutions to resolve staff or operating problems; develops procedure manuals; ensures operating policies and procedures meet needs of the unit; creates forms to be used by unit to improve service and productivity.
- Monitors workflow and assigns work priorities to ensure efficient timely and accurate operations; coordinates collects and compiles statistical workload reports.
- Interprets policies and procedures to supervisors and employees through staff meetings bulletins instructions procedures and other means; informs staff of procedural changes pertaining to new legislation.
- Acts as liaison between the court attorneys officials other court personnel and the public; confers with judges attorneys and law enforcement representatives on matters that involve coordination of people and/or process.
- Directs the preparation of court calendar pursuant to judicial changes or requests and administrative restructuring; works with supervising judges in assigning cases to open courtrooms; obtains the services of pro tem judges court reporters and court interpreters; approves payment of vendors; prepares Judicial Council reports.
- Reviews and resolves complex work unit issues complaints or problems that may require research and compiling information; researches case histories and codes as needed by judges or other court staff.
- Serves on court-wide committees; performs special projects as assigned.
- Performs other duties as assigned.
Minimum Qualifications
- Graduation from high school or GED and five (5)years of increasingly responsible and varied court experience in different case types participating on projects and/or committees of at least two (2)of which may be at the level of Operations Supervisor I or an equivalent combination of education training and experience.
Knowledge of:- Codes rules policies procedures and legal terminology applicable to a wide variety of court operations and courtroom support functions in all areas of litigation as applicable to assigned areas of responsibility including but not limited to processing of legal documents calendaring and preparation of cases for trial custody of exhibits juror service and other matters;
- Procedures and techniques for analyzing and improving court work processes to enhance efficiency and productivity;
- General functions and organization of the judicial system including various divisions of the court and the rules and functions of other legal and law enforcement agencies;
- State and local statutes and Rules of Court that govern general court operations;
- Technical resource materials/information sources applicable to area of assignment;
- Legal courtesies and courtroom demeanor;
- Court policies/procedures applicable to the receipt of and accounting for a variety of payments to the court;
- Principles and practices of customer service and business communication; correct English usage including spelling grammar and punctuation;
- Principles and practices of effective supervision;
- Court Personnel Plan policies and labor contract provisions.
Ability to:- Plan supervise assign review and evaluate the work of subordinate supervisors and employees engaged in court operations across multiple areas of litigation; coordinate work with other units;
- Set priorities and allocate staff and other resources to meet court operations needs;
- Ensure the unit conforms to all statutory rule and procedural requirements;
- Define issues analyze problems evaluate alternatives and develop sound independent conclusions and recommendations in accordance with laws regulations rules and policies;
- Communicate effectively both orally and in writing;
- Understand interpret explain and apply a wide variety of specialized information including laws codes ordinances rules policies forms and legal terms;
- Represent the court effectively in dealings with other employees state and county employees vendors court appointees and the public;
- Present proposals and recommendations clearly logically and persuasively;
- Maintain and ensure the integrity of sensitive and confidential information;
- Operate a computer and use standard business software and a variety of complex computer software programs and databases related to area of assignment;
- Use tact and diplomacy in dealing with sensitive and complex issues situations and concerned people;
- Establish and maintain effective working relationships with all those encountered in the course of work.
Physical Characteristics
- The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
While performing the duties of this job the employee is regularly required to sit walk and stand; talk and hear; use hands to finger handle feel or operate objects tools or controls; reach with hands and arms; and perform repetitive movements of hands or wrists. The employee is frequently required to lift up to twenty five (25) pounds unaided.
Specific vision abilities required for this job include close vision and the ability to adjust focus.
Mental Demands
While performing the duties of this class an employee uses written and oral communication skills; reads and interprets data information and documents; analyzes and solves problems; uses math and mathematical reasoning; observes and interprets people and situations; learns and applies new information and skills; performs highly detailed work; deals with changing deadlines constant interruptions and multiple concurrent tasks; and interacts with others encountered in the course of work including frequent contact
with the public and dissatisfied individuals.
Work Environment
The employee works in an office environment where the noise level is usually quiet to moderate.
Special Requirements
A valid California Class C drivers license and the ability to maintain insurability under the courts vehicle insurance program.
REASONABLE ACCOMMODATIONS:
The Superior Court of California County of San Bernardino is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and the Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process may contact the Human Resources Office at or via email at . Individuals with hearing and/or speech impairments may also contact the recruiter for this position through the use of the California Relay Service by dialing 711.
Required Experience:
Manager
Employment Type
Unclear
Key Skills
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