DME Customer Service Representative
DME Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
JOB SUMMARY
The Pharmacy DME customer service representative is responsible for providing effective customer service for all customers by using excellent in-depth knowledge of company products and programs and communicating effectively with team members within the customer service department.
DUTIES AND ESSENTIAL JOB FUNCTIONS
- Effectively manage large amounts of incoming calls
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate valid and complete information by using the right methods/tools
- Handle complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions process customer accounts and file documents
- Follow communication procedures guidelines and policies
- Take the extra mile to engage customers
- Maintain a working relationship with referral sources.
- Complete all necessary paperwork for walk-in patients (delivery ticket plan of care and other items needed to bill and meet accreditation standards with complete product education to the customer).
- Answer multi-line phone system efficiently and direct the patient to the correct person and/or department they need.
- Assist with implementation of quality improvement program to meet company and accreditation standards.
- Reconcile cash drawer daily and report to accounting with the ability to post through unapplied payments.
- Greet all customers with a positive attitude.
- Greet the customer collect any copay/deductible process paperwork or any necessary information needed from the customer to help make their experience positive.
- Responsible for keeping sample room stocked and organized at all times
Other functions and Responsibilities
This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
COMPETENCIES
- Patient & Customer Focus
- Ethical Conduct
- Flexibility
- Initiative
- Personal Effectiveness/Credibility
- Stress Management/Composure
QUALIFICATIONS
- Two (2) years of Customer Service in a high call volume environment preferred
- DME Knowledge preferred
- Quality Focus
- Problem Solving
- Health Insurance Knowledge preferred
- Documentation Skills
- Listening skills
- Phone Skills
- Resolving Conflict
- Analyzing Information
- Multi-tasking
- Proven customer support experience
- Strong communication skills and active listening. Must be able to communicate and present information clearly and effectively to individuals with various backgrounds.
- Customer orientation and ability to adapt/respond to different types of characters
REQUIRED EDUCATION/LICENSES/CERTIFICATIONS
- High school diploma or equivalent
Required Experience:
Unclear Seniority
Employment Type
Full Time
