Customer Support Specialist- Kelowna
Customer Support Specialist- Kelowna
Posted on :
25-07-2025
Employer Active
1 Vacancy
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Job Description
At Fullscript were not just changing healthcarewere making it whole.
We help 100000 healthcare practitioners support 10 million patients with a platform that delivers evidence-based health solutions diagnostic support and practitioner toolsall in one place.
Healthcare today is disconnected. Were fixing that. Fullscript makes it easier for practitioners to treat the whole person not just symptoms so patients get the support they needwhen they need it.
Were building a better wayone where healthcare is connected complete and built for impact.
About the Role:
As a Customer Success Specialistyou will be at the forefront of delivering unparalleled service to practitioners and patients across North America. Youll serve as the primary point of contact providing proactive assistance and personalized solutions to ensure the success and satisfaction of our diverse customer base. Your dedication to excellence will drive meaningful relationships foster trust and elevate the overall customer experience positioning our company as a leader in the industry.
Please note this position is only open to candidates living in or near Kelowna BC. While you will be working remotely - being within the Kelowna hub allows for occasional in-person (IRL) collaboration & socialization with your team.
Must be flexible to work every 4th weekend.
What youll do:
- Collaborate with our practitioners and patients by phone email and live chat to identifyopportunities to make every user successful
- Troubleshooting issues and recommending or explaining product and service featuresthat are best suited to the customers needs
- Successfully resolving complex customer email and telephone inquiries through the use of multiplecustomer support tools and personal product knowledge
- Building sustainable relationships of trust through open and interactive communication
- Collaborating with your teammates to come up with new initiatives to surprise & delight our customers
- Coordinating closely with your teammates to ensure support is covered during all business hours
- Gathering trends in issues and feedback and reporting them to your supervisor
- Working closely with the rest of the support team to ensure there is coverage during all business hoursbeing a champion of Fullscript
Your background:
- Proven experience in customer-centric roles ideally in retail or hospitality.
- Passion for customer happiness and a positive engaging demeanor.
- Ability to multitask and excel in a dynamic environment.
- Dedication to delivering excellence in every interaction.
- Strong communication and organizational skills.
- Embracing change and welcoming new challenges.
- Enjoyment of collaborative teamwork.
- Curiosity and a continuous learning mindset.
- You must be flexible in scheduling to support customers across North America.
- Familiarity with Zendesk and SaaS productivity tools is a plus.
The Perks
- Competitive Compensation
- Flexible Paid Time Off program
- Fullscripts RRSP match program
- Stock Options
- Customizable benefits package (medical dental vision) with HSA
- Discount on Fullscript catalog of products for family & friends
$40000 - $50000 a year
With room to make up to 6k in bonuses
Why Fullscript
Great work happens when people are supported challenged and inspired. Here youll be part of a team that:
Values innovationwe push boundaries and always look for better ways.
Supports growththrough learning mentorship and meaningful work.
Cares about balancewith flexible work options and time off when you need it.
Apply nowlets build the future of healthcare together.
Fullscript is an equal-opportunity employer committed to creating an inclusive workplace. Accommodations are available upon requestemail for support.
Before joining the team all candidates who receive and accept an offer will complete a background check.
IN THE NEWS: Fullscript acquires Rupa Health
Required Experience:
Unclear Seniority
Employment Type
Full-Time
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