Business Resilience Partner

Business Resilience Partner

In this vital role youll leverage your expertise in business continuity and crisis management planning methodologies to support and enhance our critical operations. Your efforts will help protect our services brand and reputation by maintaining and improving our business resilience program ensuring were prepared for any disruptive event.

Contract: Permanent

Working hours: 35 hours per week is full time. Where possible we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.

Salary: from 51250

Reporting to: Business Resilience Manager

London docklands

Our permanent hybrid policy sees us all working at least four days across a fortnight in the office.

You will assist in preparing for and responding to emergencies coordinating command teams when necessary and playing a key role in helping the organisation remain operational during impactful events. Working closely with stakeholders across departments such as casework communications and IT youll support your manager in aligning our practices with industry standards like BCI and ISO 22301:2019 covering planning operations performance and training.

Key responsibilities

• Responsible for supporting the administration of our Business Continuity (BC) program including assisting with Business Impact Assessments (BIAs) plans including scenario planning strategies etc) are current and effective.

• Crisis management - Support your manager during a crisis in the effective running on the command teams as appropriate. This could include acting as an administrator/minute taker for Gold or Silver Command during an incident or deputising as Information Lead. Youll assist in the crisis response and help to ensure key items are covered off from our logs and check lists.

• Develop schedules and materials for BC training/awareness activities to ensure that colleagues are proficient in implementing their BC plans.

• Maintain BC content on our Intranet site and within our tools

• Support emergency communications with employees and help administer our BC support tools such as Clearview and TextBurst.

• Making sure our emergency notification capabilities are working

• Revalidating a range of departmental plans and recovery strategies

• Partnering with key stakeholders across business areas including IT and Communications to ensure an overarching BC plan is in place and BC representative across departments to make sure theyre familiar with the BC application and theyre plans are accurate and up to date

• Developing and delivering a suite of desktop exercising scenarios to be used for departmental practices related to potential BC situations that are tested regularly as part of a schedule.

• Work with your manager to ensure accurate and timely information is provided to senior leadership and the Board

To be considered for this role youll need to show us that youve got the skills and capabilities. Youll have to meet the following minimum criteria:

Minimum Criteria

• Proven experience in business resilience and crisis management.

• Strong knowledge of BCM principles methodologies and standards like CBCI and ISO 22301:2019; relevant qualification preferred.

• Experience conducting BIAs and supporting Business Continuity Plan development.

• Proficient in Microsoft 365 (Excel Word PowerPoint) for reports and presentations.

Desirable Criteria

We would also like you to have the following skills:

• Excellent communicator able to engage all levels including senior leaders.

• Strong planning and adaptability in a fast-paced environment.

• Skilled at building relationships with internal teams and external partners.

• Calm and resilient under pressure during emergencies.

Why Financial Ombudsman Service

We are a values led organisation. Our values define our culture influence our decisions and underpin our vision and strategy. They set out how we play our PART through Purpose Ambition Respect and Trust. You can learn more about our values here: also offer an attractive competitive salary and flexible benefits to suit our people. Heres a list of some of the many benefits and perks you can get for working with us:

• 25 days holiday entitlement with the option to buy extra or sell days

• Generous pension

• Various Family Friendly Policies including enhanced maternity pay carers and dependants leave

• Employer provided benefits such as Private medical insurance virtual GP Critical illness cover Life assurance cover to name a few

• Choice of voluntary benefits including Technology scheme Cycle to work scheme Will-writing service amongst others

• Employee Assistance Programme

• Extensive opportunities for personal and career development

• Nationwide gym membership discounts and a fully equipped on-site gym open 24/7 in London

• Extensive Well-being resources including on-site therapists

• Beautiful and bright London office looking over the Thames and near to mainline stations

• Our employee led networks (a couple of examples being our Womens Network Carers network and Neurodiverse Network) do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved too!

How do I apply

• Write the details of what the individual needs to upload as part of their application.

Applications need to be submitted by 23:59 Thursday 31st July 2025

Candidates shortlisted candidates will be invited to a telephone call with a member of the Talent Acquisition team

Due to high application numbers this advert may end earlier than the date specified so please dont delay and apply now!

A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.

We welcome applications from internal employees to apply you must have successfully passed probation and have no live warnings or development plans in place.

Were proud to be an inclusive employer

We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.

Were committed to being a great place to work attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if were diverse and inclusive well better understand different perspectives which is fundamental to our job resolving financial complaints.

We welcome applications from Black and other ethnic minority candidates and female candidates for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level.

We are proud to be a Disability Confident Leader. This means that we will put disabled candidates entering under the scheme through to the next stage of the recruitment process should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidates CV/supporting statement. Exceptions may apply if due to the volume of applications we are not able to interview all eligible candidates who qualify under the scheme. If you would like to speak to a member of our team about any reasonable adjustments you need please email and let us know your preferred method of contact.

Find out more

Check out below channels to find out more about everyday life at the Financial Ombudsman Service and dont forget to follow us while youre there!

• LinkedIn: Financial Ombudsman Service

• Our careers page: luck with your application!