Restaurant & Retail Onboarding Partner

About Wolt

At Wolt we create technology that brings joy simplicity and earnings to the neighborhoods of the 2014 we started with delivery of restaurant food. Now were building the delivery of (almost) everything and youll find us in over 500 cities in 30 countries around the 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isnt always easy but its definitely exciting. Here youll learn more build more and ship more than in most other companies. Youll be challenged a lot but also have a lot of fun on the way. So if youre a self-starter with drive and entrepreneurial spirit this could be the ride of your life.

At Wolt we create technology that brings joy simplicity and earnings to the neighborhoods of the 2014 we started with delivery of restaurant food. Now were building the delivery of (almost) everything and youll find us in over 500 cities in 30 countries around the 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Life at Wolt is fast-paced and full of opportunities to grow. Youll learn a lot build a lot and ship a lot - while having fun along the way. If youre a self-starter with drive and entrepreneurial spirit this could be the ride of your life.

And now we are looking for a Merchant Onboarding Specialist to join our team in Vienna!

Job description

The Merchant Onboarding Specialist works in close cooperation with the Partnership Managers as well as Restaurant and Retail Development teams to help our restaurant and retail partners maximize their opportunity for success.

Day-to day:

• End-to-End Onboarding: Manage the complete onboarding process for new restaurant and retail merchants.
• Compliance: Ensure merchant compliance with business data requirements including KYC and KYB processes.
• Content Management: Create and maintain merchant venue pages including offers product photos translations and menu updates.
• Gear Coordination: Oversee the shipment and setup of necessary gear and equipment for merchants.
• System Integration: Work with technical teams to ensure seamless integration of merchant systems with Wolts platform.
• Merchant Education: Train merchants on using the Wolt Merchant App and Portal to optimize their performance.
• Post-Activation Support: Build strong partnerships by sharing performance insights and best practices.
• Operational Oversight: Manage internal systems and databases to ensure accuracy and efficiency.
• Team Support: Assist with team operations communication and process improvements.

Our humble expectations

• Fluency in both German and English
• Strong technical aptitude (including CRM and Google Sheets)
• Logical thinking with an eye for detail and aesthetics
• Excellent communication and interpersonal skills with the ability to build rapport quickly
• Structured and detail-oriented approach with a strong service and sales mindset
• Strong prioritization and multitasking skills to manage competing tasks and deadlines efficiently
• Calm and composed approach to handling high-stress situations
• High level of motivation drive and resilience
• Ability to work independently and as part of a team

What we offer

• % Discount on your Wolt orders
• My Clubs partnership with discounted rates for your monthly sports program
• Employee Assistance Programme - therapy and wellbeing
• Independent work in a dynamic international team
• Modern work equipment
• Hybrid working
• Team building sport and company events multiple times a year

We offer an attractive base salary starting at(40h/week) which is adjusted and increased depending on qualifications and professional experience.

Next steps

If you are excited about working in a high-growth environment taking ownership and being part of an extremely ambitious team then click below to apply and get the conversation going! Please make sure to apply through our careers page and submit your application in English!

Compensation

The successful candidates starting pay will fall within the pay range listed below and is determined based on factors such as the candidates skills experience and qualifications. Please note that the starting pay may vary if the candidate does not fully meet the expectations as outlined in this job posting.

The salary below is the annual salary range for this position.

To learn more about our benefits please do not hesitate to bring this up with our Talent Acquisition Partner!

Our Commitment to Diversity and Inclusion

Were committed to growing and empowering a more inclusive community within our company industry and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds experiences and perspectives. We believe that true innovation happens when everyone has room at the table and the tools resources and opportunity to excel.