Customer Service Coordinator (English & Mandarin Speaker)
Customer Service Coordinator (English & Mandarin Speaker)
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MYR 4000 - 6000
1 Vacancy
Job Description
Precision Service Lasting Connections
Our client Irwin Solutions is a trusted provider of customer communication and service coordination for leading automotive dealerships in Australia. With a focus on retention safety and satisfaction they power exceptional customer experiences that build long-term loyalty in the auto service industry.
Job Description
As a Customer Service Coordinator you ll be the voice of dealership care following up on repairs satisfaction and service retention while ensuring every customer interaction is prompt professional and impactful.
Job Overview
Shift: Day Shift Mon Fri (7:00 AM 4:00 PM)
Salary: 4000-6000 MYR
Work setup: Onsite Malaysia
- Contact customers who declined recommended repairs
- Educate customers on safety and performance benefits of completing repairs
- Schedule repair appointments and coordinate with service teams
Customer Satisfaction Follow-Up:
- Reach out to confirm satisfaction post-service
- Collect and report feedback to improve service quality
Customer Retention Follow-Up:
- Maintain regular contact with previous customers
- Send reminders for upcoming services and promote offers
Other Follow-Up:
- Perform other follow-up tasks as needed by the dealership
Customer Communication:
- Maintain professional communication across phone email and CRM channels
- Assist with payments financing options and repair explanations
Record Keeping & Reporting:
- Log all interactions in CRM with accuracy
- Report follow-up outcomes satisfaction scores and retention rates
Collaboration with Dealership Service Advisors:
- Stay aligned with service advisors on updates and customer insights
- Relay feedback to optimize service delivery
Compliance and Customer Safety:
- Educate customers on safety risks related to delayed repairs
- Ensure all interactions align with Australian automotive regulations
Inbound Call Handling:
- Answer calls to book appointments and handle inquiries
- Deliver excellent service for a positive caller experience
Administrative Duties:
- Maintain and update customer records
- Support general administrative tasks
Requirements
The Qualifications We Seek
- Excellent verbal and written communication skills in English
- Proficiency in Mandarin is preferred but not required
- Minimum of 2 years experience in customer service call centers automotive or CRM-related roles
- Strong customer service mindset focused on satisfaction and retention
- Professional communication skills with the ability to represent various dealerships
- Ability to manage and track multiple customer interactions and appointments
- High attention to detail in documenting and tracking follow-ups
- Basic knowledge of automotive components (e.g. brakes tires)
- Confidence in persuasive communication to promote necessary repairs
Benefits
Exciting Perks Await!
- Day shift schedule
- Fixed weekends off
- Prime office location in Kuala Lumpur
- Government benefits
- Eight (8) days annual leave
- Career growth opportunities
- Diverse and supportive work environment
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit to Emapta Malaysia!
Our diverse roster of over 1000 international clients spans various industries offering you a dynamic platform to showcase your skills and make a meaningful impact on a global scale. For over a decade we have helped companies adapt to ever-changing market needs by providing access to a wide range of talent office solutions and more. Our mission is to hone your skills and help you reach the top and become part of the top 1% talent in Malaysia.
Emapta is more than just a company; its a tight-knit community that values the unique blend of professionalism and Malaysian warmth. Our organization embodies a culture that encourages innovation collaboration and continuous learning. Share your passion and enthusiasm across the globe and enjoy the flexibility to thrive in your career while savoring the joys of life outside the office.
Be part of Emaptas story a story that values diversity celebrates success and embraces the colorful culture of Malaysia.
#EmaptaEra
The Qualifications We Seek Excellent verbal and written communication skills in English Proficiency in Mandarin is preferred but not required Minimum of 2 years experience in customer service, call centers, automotive, or CRM-related roles Strong customer service mindset focused on satisfaction and retention Professional communication skills with the ability to represent various dealerships Ability to manage and track multiple customer interactions and appointments High attention to detail in documenting and tracking follow-ups Basic knowledge of automotive components (e.g., brakes, tires) Confidence in persuasive communication to promote necessary repairs
Employment Type
Full Time
