Partner Communications Specialist

What are we looking for

If youre passionate about empowering partners and creating a great experience through effective communication you have a place with us. SentinelOne is growing its Customer Success team and looking for a Partner Communications Specialist to execute our efforts to educate and communicate with our partners to enhance their experience with SentinelOne

You should be detail-oriented and adept at communicating in writing and verbally with stakeholders of all levels. If this is you and you want to be part of a next-gen growing technology in a company with a fantastic culture we would love your help making our partners successful!

What will you do

• Collaborate with colleagues across Product Management Engineering Security Research Marketing Services and others to execute communications to all SentinelOne Partners.
• Investigate significant incident tickets and engineering post-mortems to draft clear accurate root cause analyses (RCAs).
• Partner closely with Engineering Security Research and Product teams to gather technical details verify findings and ensure consistency.
• Draft systemic and recurring communications to keep partners informed and educated on the latest updates and enhancements.
• Create edit and refine draft communications that are partner-facing or have partner impact including from other teams as needed.
• Ensure that teams and leaders are informed of important external communications and prepared for expected responses from partner-facing teams.
• Undertake other responsibilities as required.

What skills and knowledge should you bring

• 3 years of communications experience for a SAAS company
• A partner-centric approach in all your communications. Ability to engage and communicate with audiences that vary in size product sophistication and lifecycle stage
• Ability to understand communicate and manage change in a fast-paced environment
• Demonstrated ability to synthesize engineering-level detail into clear actionable documentation.
• Prior experience creating partner/MSSP-focused materials or collaborating with channel teams is a major plus
• Working knowledge of endpoint protection XDR/SIEM platforms and/or cloud security architectures.
• Familiarity with Customer Success CRM and surveying tools and platforms
• Experience with Marketing or Campaign tools (e.g. Marketo Hubspot Marketing Cloud etc.)
• Familiarity with Jira Atlas Confluence or similar documentation tools
• Impeccable written and verbal communication skills
• Experience in communicating with Partners from diverse cultures
• Thrives in a multitasking environment and can adjust priorities on the fly
• Be able to have a flexible schedule
• Detail-oriented and analytical
• Strong team player but still a self-starter
• Previous security industry experience or endpoint security-specific experience
• Experience with Marketo and Salesforce
• Experience with reporting tools such as Power BI or Tableau
• Professional competency in one or more foreign language(s)
• Previous experience as a technical writer incident response analyst RCA author or similar role in cybersecurity software engineering or IT operations.
• Experience with HTML and/or CSS

Why us

You will be joining a cutting-edge company where you will tackle extraordinary challenges and work with the very best in the industry.

• Medical Vision Dental 401(k) Commuter Health and Dependent FSA
• Unlimited PTO
• Industry-leading gender-neutral parental leave
• Paid Company Holidays
• Paid Sick Time
• Employee stock purchase program
• Disability and life insurance
• Employee assistance program
• Gym membership reimbursement
• Cell phone reimbursement
• Numerous company-sponsored events including regular happy hours and team-building events

Required Experience:

Unclear Seniority