Partner Operations Specialist
Partner Operations Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Responsibilities
Effectively manage a set of support queues by responding and resolving support cases and escalations with high quality speed empathy and accuracy
Identify trends and key insights to drive impact to team goals including process policy user experience and operational efficiency
Capacity to clearly communicate results of analyses
Complete data quality reviews and audits as needed
Become a subject matter expert in workflows spanning a variety of partner policy and process integrity disciplines (examples: policy creation and enforcement process optimization measurement and reporting in order to effectively advocate for operational efficiency)
Improve integrity operations by understanding global challenges and needs and influence scalable solutions to address industry segments and constituents pain points
Support partners to understand the impact of policy changes on the teams current work and surface gaps in policy process and tools
Collaborate with vendors and partner managers to share feedback track remediation outcomes and inform partner program improvements drawing on partner or sales management experience.
Work cross-functionally with Sales. Legal Finance and Marketing to support partners and programs team
Qualifications :
Requirements
2-4 years combined experience in the areas of account management or partner/channel management
Experience working in a SaaS Cloud or enterprise technology company preferred with Rich and diverse background of sales and partnership management
Excellent attention to detail and Organizational skills
Ability to work with multiple stakeholders across time zones and functions by being flexible based on requirement
Ability to work in multiple shifts and even night shifts
Highly self-motivated with superb customer service and prioritization skills
Should be an expert in extracting the operational reports and analyzing the trends
Should have a process improvement mindset
High energy with the capability to multitask in a dynamic rapidly growing organization.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
