Customer Support Specialist
Customer Support Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
We are currently seeking a Customer Support Specialist to join our dynamic team in Atlanta GA. This role requires a solutions-driven individual who can provide high-quality support to customers while maintaining professionalism and empathy. You will be the primary point of contact for clients ensuring their issues are resolved efficiently and their expectations are exceeded.
Responsibilities
Respond promptly to customer inquiries via phone email or chat
Identify customer needs and provide appropriate solutions
Maintain detailed and accurate records of customer interactions
Escalate complex issues to the appropriate internal teams when necessary
Follow up with customers to ensure satisfaction and resolution
Contribute to improving support processes and client retention strategies
Maintain up-to-date knowledge of company products and services
Qualifications :
Qualifications
High school diploma or equivalent (Associates or Bachelors degree preferred)
2 years of experience in a customer service or support role
Excellent communication and interpersonal skills
Strong problem-solving abilities and attention to detail
Proficiency in using CRM systems and basic office software
Ability to multitask and remain calm under pressure
A customer-first mindset with a drive for exceeding expectations
Additional Information :
Benefits
Competitive salary: $57000 - $65000 annually
Growth opportunities and professional development programs
Health dental and vision insurance
Paid time off and holidays
Retirement plan options
Inclusive collaborative and respectful work environment
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
