EHR Customer Support Representative
EHR Customer Support Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position Summary:
We are seeking an experienced EHR Customer Support Representative to provide frontline support to our clients. The ideal candidate has at least 1 year of experience in a healthcare IT or EHR support role and is comfortable troubleshooting software issues assisting users and ensuring a positive customer experience.
Key Responsibilities:
- Provide technical support to users via phone email and remote sessions
- Troubleshoot and resolve EHR-related issues efficiently
- Document client interactions and solutions in the support system
- Collaborate with internal teams to escalate complex issues
- Deliver excellent customer service and maintain a professional demeanor at all times
- Assist in training clients on EHR features and updates
What We Offer:
Competitive salary
Comprehensive benefits package
Ongoing training and professional development
Opportunity to grow within a fast-paced and innovative company
Qualifications :
Requirements:
Minimum 1 year of experience in EHR or healthcare IT support
Strong problem-solving and communication skills
Ability to work independently and manage multiple tasks
Familiarity with medical terminology and clinical workflows is a plus
Experience with EHR systems is preferred
High school diploma required; associate or bachelors degree preferred
Additional Information :
- Fixed Night Shift
- Salary Best in the Industry
- Allowances
- Insurance Benefits
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
