Customer Care Representative
Customer Care Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are currently accepting applications for Customer Care Representative openings at Southeast Toyota Finance a subsidiary of JM Family Enterprises. This is a phone-based customer service position focused on delivering exceptional support to our valued customers.
Responsibilities:
Clearly and accurately assist customers by taking inbound calls via a dialer system
Research resolve and document customer issues
Prepare professional and accurate written correspondence as needed
Accurately and efficiently compute payoffs extension fees rewrites quotes and more
Qualifications:
Assertive clear and concise oral and written communication skills
Proficiency with PC 10-key and the ability to navigate multiple computer screens and systems( 2 screens)
Knowledge of retail and lease auto finance is helpful
Ability to thrive in a high-volume environment
Prior customer service experience preferred
Strong multitasking skills and ability to work independently
Bilingual in Spanish and English strongly preferred
We offer our full-time associates:
Outstanding Health & Wellness benefits
4 weeks paid time off
Annual Merit increases and year-end bonuses as well as Pension & Profit Sharing benefits!
Exclusive associate deals and discounts with our sister company Toyota
Opportunities for growth and development including an Education Assistance Program and career advancement
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This job description may not be inclusive of all assigned duties responsibilities or aspects of the job described and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance business need and manager discretion and may be revised as necessary.
JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER
JM Family Enterprises Inc. is an Equal Employment Opportunity employer. We are committed to recruiting hiring retaining and promoting qualified associates without regard to age race religion color gender sex (including pregnancy childbirth and related medical conditions) sexual orientation gender identity gender expression mental or physical disability national origin marital status citizenship military status genetic information veteran status or any other characteristic protected by federal state provincial or local law.
DISABILITY ACCOMMODATIONS
If you have a disability and require a reasonable accommodation to complete the job application process please contact JM Familys Talent Acquisition department at for assistance. If you have an accommodation request for one of our recruiting events please notify us at least 72 hours prior so that we may provide assistance.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
