Broker Support Representative (Health Insurance)

Harrisburg, PA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Broker Support Representative

Ritter Insurance Marketing

Harrisburg PA

About Ritter Insurance Marketing

Ritter Insurance Marketing an Integrity company is an independent marketing organization supporting independent insurance agents in the senior health and life insurance market. Based in Harrisburg Pennsylvania Ritter has satellite offices in New York Nebraska Idaho Arizona Florida Maryland North Carolina and Ohio. More than 280 full-time Ritter employees support the business of over 15000 independent insurance agents in all 50 states. Its proprietary software development and agent service departments develop and market leading business solutions for insurance agents.

Job Summary

Broker Support is responsible for providing exceptional operational-based customer service specializing in support for agent and agency operational inquiries. Support staff utilize phone queues email and ticketing system to liaison between agents business partners and carriers. Follow all departmental processes procedures and policies as needed.

Primary Responsibilities:

Responsible for standard phone coverage of BST phone queues.
- Assumes responsibility for live phone calls in the Broker Support Site Assistance and Operator Backup Queue.
Responsible for updating various agent/agency contact information.
- Responsible for updating payment method/EFT information provided by agent/agency to ensure compensation is paid accurately.
Assumes responsibility for assigned reporting.
Assumes responsibility for specific departmental training to new team hires as assigned by Team Lead.
Assumes responsibility as mentor when assigned.
Additional Responsibilities as Assigned:
- Assumes responsibility for various cross-training assignments.
- Assists with additional agent support as necessary
Quality Assurance Requirements.
- Must be able to maintain Quality Assurance scores based on the current department standards and guidelines.
- Quality Assurance is currently based on service requests payment method processing and phone calls.

Provides customer service to agents via phone email and via service tickets.
Provides full circle customer service to verify agent issues are properly and thoroughly addressed and resolved.

Primary Skills & Requirements:

High School Diploma or equivalent.
Basic understanding of insurance and agent relationship.
Knowledge of New Business operations and procedures.
One-year customer service experience and/or data entry experience.
One-year experience with Microsoft Office; Excel experience required Ability to use functions and create/manipulate charts/graphs a plus.
Good communication skills especially over the phone.
Good computer and typing skills.
Good customer service skills.
Ability to operate related computer applications and other business equipment including email copy machine scanner fax machine and telephone.
Positive attitude and ability to work well with others.

Benefits Available

Medical/Dental/Vision Insurance
401(k) Retirement Plan
Paid Holidays
PTO
Community Service PTO
FSA/HSA
Life Insurance
Short-Term and Long-Term Disability

About Integrity

Integrity is one of the nations leading independent distributors of life health and wealth insurance products. With a strong insurtech focus we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why Because we put our people first! At Integrity you can start a new career path at company youll love and well love you back. Were proud of the work we do and the culture weve built where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package including benefits that make work more fun and give you and your family peace of mind.

Headquartered in Dallas Texas Integrity is committed to meeting Americans wherever they are in person over the phone or online. Integritys employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information visit .

Integrity LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex gender identity national origin disability veteran status or any other characteristic protected by federal state or local addition Integrity LLC will provide reasonable accommodations for qualified individuals with disabilities.

Required Experience:

Unclear Seniority

Broker Support Representative Ritter Insurance MarketingHarrisburg PAAbout Ritter Insurance MarketingRitter Insurance Marketing an Integrity company is an independent marketing organization supporting independent insurance agents in the senior health and life insurance market. Based in Harrisburg Pe...