Creator of Extraordinary Customer Experience with Mgmt Opp-Level 3 Eng

• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Profit sharing
• Training & development
• Vision insurance

• Deliver expert-level technical support for high-priority escalations involving servers networks and cloud-based applications with deep proficiency in the setup configuration implementation and troubleshooting of Microsoft 365 solutions including Admin Center Entra Intune Purview Defender and migration processes.
• Perform advanced troubleshooting and root cause analysis to resolve critical technical problems efficiently.
• Implement and maintain robust backup and disaster recovery solutions.
• Prioritize incidents and service requests to meet or exceed defined SLAs.

• Manage and monitor client IT infrastructures including servers networks and storage systems.
• Conduct regular system health checks updates and maintenance tasks.
• Enforce security protocols and industry best practices to protect client data and systems.
• Oversee preventative maintenance by managing internal teams to ensure all manufacturer firmware and software updates on firewalls switches routers access points and other peripheral devices are current.
• Identify recurring issues through proactive monitoring and develop processes for permanent resolution.

• Lead IT infrastructure projects including system upgrades migrations and new technology implementations.
• Coordinate with clients and internal teams to ensure projects are completed on time and within scope.
• Prepare clear project documentation and progress reports for stakeholders.

• Mentor guide and support junior engineers and technical staff to foster their growth and success.
• Conduct training sessions and facilitate knowledge-sharing across the team.
• Assist with performance evaluations providing constructive feedback and growth opportunities.

• Build and maintain strong trusting relationships with clients to ensure high satisfaction levels.
• Host regular client meetings to review service performance address concerns and plan future initiatives.
• Identify opportunities for improvement in client environments and recommend strategic solutions.

• Maintain thorough and up-to-date documentation of IT assets configurations and activities.
• Prepare and present detailed reports on system performance incidents and project outcomes.

• Minimum of Bachelors degree in Computer Science Information Technology or a related field.
• 10 years of experience in IT support and system administration.
• Expert knowledge of Microsoft Windows environments and virtualization technologies.
• Deep understanding of networking protocols infrastructure and security best practices.
• Exceptional problem-solving analytical customer service and troubleshooting skills.
• Excellent communication and interpersonal skills for client engagement and team leadership.
• Project management experience is a plus.
• Relevant certifications (e.g. CCNA CCNP MCSA) are preferred.

• Competitive salary and benefits package tailored to your experience and contributions.
• Opportunities for professional development and fast-track career growth including advancement into the Director of Technical Services role.
• A collaborative supportive team environment where your expertise is valued and your career goals are prioritized.

• Competitive salary and benefits package
• Bonus based on performance
• Health Vision and Dental Insurance
• Opportunity for Advancement
• Paid Time Off
• Training & Development
• Opportunities for professional development and career growth
• Collaborative and supportive work environment

Our growth isnt measured in numbers its an investment in aligning with the best talent.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to TeamLogic IT Corporate.