Sales & Customer Support Virtual Assistant (SaaS) -
Sales & Customer Support Virtual Assistant (SaaS) -
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Salary Not Disclosed
1 Vacancy
Job Description
Sales & Customer Support Virtual Assistant (SaaS)
Location: Remote Philippines (Metro Manila or other urban area with stable internet)
Compensation: $1200 $1400 USD/month (depending on experience)
Industry: B2B SaaS / Technology
Schedule: Full-time (40 hours/week) UK business hours (9am 5pm GMT) with flexibility
About the Role:
We re hiring a Sales & Customer Support Virtual Assistant to directly support our sales and customer success activities and keep our sales process sharp structured and stress-free. Youll handle customer inquiries administrative tasks email and calendar management enabling our sales team to focus effectively on is a high-impact client-facing role that blends warm outreach light lead qualification scheduling and frontline support ticket triage.
If you enjoy proactive communication being in the mix of a fast-moving SaaS team and supporting sales success this role is made for you.
Key Responsibilities:
- Handling incoming customer queries and support emails / tickets
- Respond to warm leads and email replies from cold campaigns.
- Lightly qualify leads book discovery calls and handle objections professionally
- Manage the customer support inbox ensuring prompt polished responses.
- Schedule and coordinate meetings using Google Calendar Calendly or similar tools.
- Keep CRM records (HubSpot Pipedrive etc.) clean and up to date.
- Enroll leads into email workflows and outbound sequences.
- Draft professional concise follow-up messages and send relevant resources.
- Handle basic support tickets and escalate when needed following SOPs.
- Track daily tasks meetings and deal movement to support consistent follow-through.
Qualifications:
- 3 years in a Sales Support Sales VA SDR or customer success role (strong preference to experience in SaaS or tech).
- Based in Metro Manila or other urban areas with stable electricity and high-speed internet.
- Excellent spoken and written English clear confident and client-ready.
- Proven ability to independently manage and prioritize tasks
- Familiarity with CRM platforms like HubSpot Pipedrive or similar.
- Organized tech-savvy and great at managing multiple tools and tabs (Gmail Google Sheets Loom Calendly Smartlead Lemlist Intercom etc.).
- Proactive self-managing and comfortable working remotely with minimal supervision.
Nice to Have:
- Backup laptop/device and mobile hotspot for power/internet redundancy.
- Experience working with UK or U.S. clients in a fast-paced SaaS environment.
- Prior exposure to outbound tools and lead engagement workflows.
- Previously used HubSpot and Intercom
What You ll Love:
- 100% remote long-term opportunity with a fast-growing global SaaS team.
- High-trust environment with autonomy and support.
- Direct collaboration with a growing high-performing sales team
- Room for growth performance-based bonuses and role expansion over time.
- PH holidays respected; and a flexible working culture
How to Apply:
Please submit your resume and a 2-minute intro video explaining why youre a strong fit for this role. Be sure to mention your favorite CRM or outbound tool and how you ve used it in past roles.
Employment Type
Full-time
