Senior Customer Success Manager, Enterprise
Senior Customer Success Manager, Enterprise
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Job Description
What are we looking for
If youre passionate about engaging customers and creating a great experience you have a place with us. SentinelOne is growing its Customer Success team and looking for a relationship expert with a technical orientation to assist in managing our Enterprise customer segment.
You should have impeccable relationship skills and can create win/win environments for all parties that you work with. If this is you and you want to be part of a next-gen growing technology in a company with a fantastic culture we would love your help making our Customers successful!
What will you do
- Own post-sales relationships with a portfolio of our largest customers advocating for their success and needs internally.
- Work alongside the internal services teams and the Customer to establish critical goals and onboarding plan and define success criteria.
- Promote product adoption with key Customer stakeholders.
- Ongoing tailored Customer engagement including but not limited to weekly meetings health checks QBRs and Roadmap reviews.
- Proactively engage with Customers using our Customer Success platform and health indicators to identify and remove blockers to success and retention.
- Ensure customer engagement and current status is logged within the Customer Success platform for appropriate visibility and tracking.
What skills and knowledge should you bring
- Possess a Customer-centric approach you enjoy working with Customers and establishing strong relationships.
- Prior experience in a Customer Success Manager role handling Enterprise accounts (20k employees or more)
- Adept at managing Customer expectations that result in high Customer satisfaction.
- Proven technical skills. Ability to understand customers challenges and advise on best practices.
- Impeccable written and verbal communication skills.
- Experience in communicating with Customers from diverse cultures.
- Detail-oriented and analytical.
- Strong team player but still a self-starter.
- Thrives in a multitasking environment and can adjust priorities on-the-fly.
- Experience with Totango (or other Customer Success tools) and SalesForce.
- Previous Security industry experience or demonstrated understanding of cyber security and terminology.
Why us
You will be joining a cutting-edge company where you will tackle extraordinary challenges and work with the very best in the industry.
- Medical Vision Dental 401(k) Commuter Health and Dependent FSA
- Unlimited PTO
- Industry-leading gender-neutral parental leave
- Paid Company Holidays
- Paid Sick Time
- Employee stock purchase program
- Disability and life insurance
- Employee assistance program
- Gym membership reimbursement
- Cell phone reimbursement
- Numerous company-sponsored events including regular happy hours and team-building events
Required Experience:
Manager
Employment Type
Full Time
