Program Manager, Customer Intelligence and Retention, JAPAC
Program Manager, Customer Intelligence and Retention, JAPAC
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Job Description
Your Career
We are hiring a Customer Intelligence & Retention Program Manager to support our sales organization in identifying and activating growth opportunities within our installed customer base across JAPAC. This role sits at the intersection of data analytics sales enablement and program execution.
You will analyze customer and renewal data to uncover accounts with high potential for upsell opportunity technology refresh and increased subscription adoption. These insights will be shared with Field Sales and Channel Partners to drive action and accountability. You will also build performance metrics and dashboards to measure program success and ensure follow-through across sales teams.
This is a mid to senior individual contributor role ideal for someone who enjoys working with data influencing stakeholders and designing scalable programs that drive revenue.
Your Impact
- Targeting & Insights -Analyze renewal data purchase history CRM opportunities and product lifecycle stages to identify high propensity accounts for upsell or refresh
- Collaborate with Sales Ops and Marketing to align sales plays and targeting strategy
- Provide account-level insights to Field Sales and Partners to support engagement
- Program Execution & Metrics - Develop and manage inspection metrics and KPIs to measure program success
- Partner with Sales Leadership to track and drive execution of assigned targets
- Deliver timely dashboards and reporting in collaboration with Sales Operations
- Subscription Utilization & Adoption - Analyze customer usage of purchased subscriptions to identify adoption trends and risks
- Surface low-usage or non-adopting accounts to Sales and Pre-Sales teams for follow-up
- Support the development of customer health metrics to enhance renewals forecasting
Qualifications :
Your Experience
- 4 years of experience in sales or data analytics commercial strategy or sales operations
- Strong Excel skills (e.g. Power Query PowerPivot Excel Dynamic Array Python for Excel) PowerBI SQL and Python for automation and modeling are a strong plus
- Familiarity with Salesforce CRM and working with large customer/account datasets
- Excellent communication and presentation skills with the ability to translate data into action
- Experience working cross-functionally with Sales Marketing and Operations teams
- Prior exposure to subscription business models or tech/SaaS environments is a plus
- Proactive structured and outcome-oriented
- Proficiency in Mandarin is a plus to support collaboration with Mandarin- speaking stakeholders across the JAPAC region
Additional Information :
Our Commitment
Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
