Onsite Technician 1st / 2nd Level Support (m/w/d)
Onsite Technician 1st / 2nd Level Support (m/w/d)
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Salary Not Disclosed
1 Vacancy
Job Description
- Assist the client with first and second level support on workstations mobility devices
- Assist with infrastructures (installations replacement change relocation removal)
- Provide support for computer systems in case of hardware and software incidents
- Provide support for mobile devices (iPad iPhone) in case of software incidents
- Provide support of inventory units (monitors local printers local scanners and notebook docking stations) as well as support for local network printer systems
- Receive materials and spare parts inventory prepare for installation install and ensure feedback to customers
- Always demonstrate excellent customer service
Qualifications :
Key Responsibilities:
- Provide on-site and remote IT support to employees in the Netherlands office.
- Diagnose and resolve hardware software and network issues.
- Install configure and maintain desktops laptops printers and mobile devices.
- Use ServiceNow to manage and respond to service tickets promptly ensuring high user satisfaction.
- No responsibility for backup administration.
- Maintain and troubleshoot local IT infrastructure including servers networks and telecom systems.
- Assist with software upgrades patches and system updates.
- Collaborate with the regional IT team to locally implement global IT policies and initiatives.
- Document technical procedures and prepare support guides for users.
- Ensure adherence to JTIs security and data protection policies.
- Provide basic IT training to employees to enhance their use of technology. Escalate unresolved issues to appropriate higher-tier support teams.
- Support IT needs during office moves changes and renovations.
- Coordinate with IT colleagues in Belgium as part of cross-border collaboration.
- Oversee the purchase process for IT equipment and services including purchase orders invoices and goods receipts. Manage relationships with local IT vendors.
Qualifications & Skills:
- Education & Experience Bachelors degree in Information Technology Computer Science or a related field.
- 23 years of experience in an IT support role preferably in a multinational or corporate environment.
- Strong knowledge of Windows OS Microsoft Office Suite and enterprise applications.
- Experience in network troubleshooting (LAN/WAN/Wi-Fi).
- Familiarity with Active Directory Office 365 and ServiceNow or similar ITSM tools.
- Understanding of IT security best practices.
- Strong problem-solving skills and a customer-oriented approach.
- Excellent communication skills in English AND Dutch.
- Ability to manage multiple priorities and work independently in a small team.
- Collaborative attitude with a proactive and adaptable mindset.
Additional Information :
All our positions are open to people with disabilities
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
